Delivery Analyst

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

• Location: Lomas Atlas, Mexico City, MX
• Please send CV in English.

DUTIES AND RESPONSIBILITIES

Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours

Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours

Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders

Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends

Setup and build processing flows, including ad hoc, new build and more complex flows

Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects

Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms

Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations

Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.

Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.

Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.

INDEPENDENT CONTRIBUTOR: Fully functional and self-directed. Provides formal mentorship. High complexity assignments- owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly.

PRODUCT KNOWLEDGE AND UNDERSTANDING: Advanced, proven knowledge of delivery analysis.

Preferred

Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience

Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology

Proficient English speaking and writing

Microsoft Office applications

Demonstrated ability to communicate with clients and internal stakeholders – providing status

Attention to detail, important to monitor and audit solution processing services

Utilization of some of the following, depending on specific work assignment:

USPS Address Standards

Knowledge of auditing /monitoring techniques and tools (portal, nexus)

Industry regulations

FCRA

Email

Privacy

Understanding of relational database design

Working Knowledge (Understanding of Syntax) for those that apply to specific assignment:

Encryption/Decryption (PGP/GPG, SDMS, GIS)

Outside List Manager

Activate

Orbiter

Datastage

AOFT

OES

Unix

FUSE

SQL / PL –SQL

Perl

Shell Scripting

Campaign Management Tools

UNIX / LINUX

UltraEdit

File Medic

Syncsort

File Transfer Protocols

General knowledge of Information Technology practices

Primary Locations:

Homebased - Mexico City

Additional Locations (if applicable):