Dental Assistant ' Patient Support Representative Float

Description

JOB SUMMARY

This is a float position between front and back office.

Requirements

Essential Duties and Responsibilities

• •Gather patient information and health background
• •Prepare the work area for procedures
• •Take x-rays of patients’ teeth when necessary and display results for the dentist
• •Assist the dentist during examinations and dental procedures
• •Prepare materials for crowns or dental impressions
• •Educate patients on good oral hygiene habits
• •Restock treatment areas and monitor inventory
• •Dental assistant certificate from an accredited vocational school (preferred)
• •1+ years of dental assisting experience
• •X-ray certification a plus
• •Current BLS and CPR certification
• •Excellent understanding of dental hygiene procedures
• •Knowledge of aseptic and sterilization techniques
• •Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
• •Scheduling appointments in accordance with AMH guidelines.
• •Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
• •Scanning and organizing patient paperwork.
• •Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
• •Assessing charges, including past due balances and collection of fees.
• •Participating in internal or external educational opportunities relevant to the role.
• •Returning patient, provider, and third part calls in a timely manner

PERFORMANCE REQUIREMENTS

Skills:

• •Exceptional written and verbal communication skills.
• •Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
• •Excellent interpersonal skills in group and community settings
• •Ability to plan, schedule and coordinate
• •Effective management of multiple duties and responsibilities in a clinical setting
• •Sound leadership and clinical judgment
• •Excellent communication skills in person, on the phone and in written communications
• •Flexibility in a rapidly growing and changing work environment
• •Strong attention to detail
• •Exceptional customer service skills
• •Ability to maintain confidentiality of financial and clinical information
• •Excellent listener
• •Demonstrates initiative

EDUCATION/EXPERIENCE

Required:

• •High school diploma or General Educational Development (GED)
• •Satisfactory completion of Dental Assistant Certification Program

Preferred:

• •Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
• •At least one year of experience in a primary care or public dental setting functioning at the full extent of her/his training
• •Experience with Practice Management systems and EHR
• •Prior work in performance or quality improvement

PHYSICAL REQUIREMENTS

• •Full range of motion, including manual and finger dexterity and eye–hand coordination
• •Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
• •Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting

WORK ENVIRONMENT

• •Fast paced work environment.
• •The noise level in the work environment is usually moderate.