Deployment Strategist / Success Engineer

About the Role

This posting covers two open seats on the Customer Operations team at a fast-growing AI voice platform: Deployment Strategist and Success Engineer . Deployment Strategists own new customers from contract signature through first production call, turning pilots into recurring revenue. Success Engineers take over after go-live, managing a live portfolio with a focus on adoption, retention, and expansion. Both roles are hands-on, technical, and customer-facing, working daily with AI voice agents that handle thousands of conversations.

What You'll Do

Scope customer use cases, build and tune voice agents, and manage telephony integrations to bring customers live quickly.

Design and implement end-to-end integrations into customer tech stacks, including CRMs, dialers, calendars, and ticketing systems using custom function tools and webhooks.

Monitor agent performance, optimize prompts and conversation flows, and debug integrations and call quality issues in production.

Own a portfolio of accounts with clear targets: time-to-value and pilot conversion (Deployment), or net revenue retention, logo retention, and usage expansion (Success).

Lead customer workshops and training sessions, and translate customer feedback into actionable product improvements.

Build scalable playbooks, workflows, and documentation that make deployment and onboarding repeatable across the team.

What We're Looking For

1+ year (Deployment) or 2+ years (Success) in a technical, customer-facing role such as implementation, solutions engineering, technical account management, or SaaS support.

Hands-on experience building workflows and AI agents, with comfort in prompt engineering, APIs, webhooks, and debugging integrations.

Proven track record leading complex, end-to-end deployments for enterprise customers, from scoping through production launch.

Experience integrating third-party systems, including CRMs, dialers, or ticketing platforms, into customer environments.

Strong business sense and executive presence; able to connect technical solutions to customer goals.

Methodical troubleshooter who can manage multiple priorities in a fast-moving, early-stage environment.

Full fluency in both English and German is required; additional languages are a plus.

Prior exposure to voice agents or conversational AI is a strong advantage.

Compensation & Benefits

Salary range: €75,000 to €110,000 annually. Visa sponsorship is not available for these roles.

Location

Based in Berlin, Germany. The Deployment Strategist role is fully on-site. The Success Engineer role may be hybrid within Europe, with regular travel expected.