Deputy Chief Information Officer

Summary

This position is located in the Criminal Division (CRM), Information Technology Management (ITM) unit. CRM is seeking an experienced IT manager to serve as the Deputy Chief Information Officer. This position reports directly to the Chief Information Officer/Director of ITM in areas of Endpoint Desktop Management, Network Operations, Enterprise Shared Services, Mobile Device Management, Asset Management, Server Operations, Virtualization Infrastructure Management, SAN Infrastructure Management.

Duties

As Deputy Chief Information Officer, you will: Directly supervise ITM federal personnel and oversee all assigned employees through subordinate supervisors as required. Provide operational oversight for a large population of contract personnel from various contracts. Create, edit, and ensure compliance with Statements of Work for contract deliverables in not only in labor categories for contractors but hardware, software, and other IT contract requirements. Complete the full cycle of contract management as a COR, Government Technical Manager including Statements of Work, invoice review, vendor research, etc. With leadership team, develop Criminal Division's IT goals, programs, and priorities by analyzing available and emerging technology and industry trends. Analyze resource requirements and develop approaches that will best support the IT and litigation goals of the Criminal Division. As a technical authority, consult, collaborate with and advise on a wide range of information technology, cybersecurity and enterprise architecture programs, planning, and agency/federal sector wide initiatives. Interface with senior executive service (SES) Criminal Division leadership to present and propose novel and progressive solutions to critical IT issues. Oversee management of customer support within the Criminal Division, a function chiefly carried out by the ITM Service Desk team. Plan, implement, and oversee the Criminal Division's enterprise level IT infrastructure, including engineering and technical support activities. Provide support to Criminal Division's e-discovery and e-litigation services. Develop and foster relationships with IT peers at other DOJ components to improve collaboration and the efficiency of sharing information for joint litigation and investigations. Manage IT projects with high complexity or risk, such as agency-wide system integrations that include large­ scale enterprise resource planning. Develop and implement project management procedures, tools, templates, activities and infrastructure to be used throughout ITM and foster an environment where project management principles are practiced and followed. Establish high level process design requirements, work to eliminate inefficient and redundant processes, and optimize the use of organizational assets. Oversee and lead the development of policies, guidelines and standards for the planning, development, integration, implementation, and evaluation of IT systems and subsystems that meet overall information needs of the Criminal Division. Develop budget and resource requirements for ITM, provide necessary justifications, and ensure best use of scarce resources by promoting accountability and efficiency.

Qualifications

To qualify for the GS-15 level, applicants must have one year of specialized experience at, or equivalent to, the GS-14 grade level. Examples of specialized experience must include duties such as: leading IT project teams or programs in areas such as advanced systems software, hardware development or implementation efforts, cloud computing, or cybersecurity; applying agile or agile-like project management principles to large scale, complex IT projects; and communicating technical IT issues in business terms to management and leadership. In addition to specialized experience, applicants must also demonstrate proficiency in the following competencies: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence: Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration by the closing date of this announcement.

Education

There is no education requirement for this position.