Desktop Support Technician Sr

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Desktop Support Technician Sr

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday through Friday, eight-hour shift between 7:00 AM and 6:00 PM . The position requires flexibility to support occasional after-hours, weekend, and on-call activities as needed for critical incidents, project implementations, maintenance windows, and operational requirements.

Job Description:

Duties/Responsibilities

Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure

Follow all Scottish Rite for Children policies, procedures, standards, and guidelines

Perform all work in accordance with the spirit of our Care Rite core values

Responsible for maintaining inventory of assigned software licenses and hardware

Develop and maintain assigned documentation (procedures, guides, etc.)

Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)

Required Skills/Abilities

High school diploma or equivalent required

CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop

Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environment

Working Environment

Working conditions: Inside

Working Position: Sitting

Physical Demands: Medium

Physical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending

An Individual in this position will be required to list or carry weight in this group: 11-24 lbs

Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking

An Individual in this position will be exposed to: Inside/Outside environment