Digital and IT Manager - Business Systems and Products

Job Title Digital and IT Manager - Business Systems and Products

Reporting to Chief of Staff

Location Karachi, Pakistan OR Gurgaon or Mumbai, India, OR London, United Kingdom

ROLE OVERVIEW

The British Asian Trust (BAT) is in a dynamic and exciting period of growth. This role will play a vital role in the organisation’s development as we build a technology function to support our growth.

We are looking for a hands-on, self-starting Product Manager to own the strategy, development, and day-to-day management of our core business systems, and support us in rolling out AI tools across the organisation. This is a role for someone who thrives in a small team, is comfortable operating autonomously, and isn't afraid to roll up their sleeves. You'll move fluidly between strategic thinking and practical delivery — whether that means configuring a Salesforce workflow yourself, writing a technical specification for a vendor, or presenting a platform roadmap to senior leadership.

KEY RESPONSIBILITIES

Product Strategy & Ownership

Define and own the product strategy for the organisation's core business systems (Microsoft 365, Salesforce, Atlassian), ensuring alignment with organisational goals

Act as the primary product owner for cross-platform initiatives, ensuring seamless integration, scalability, and long-term sustainability

Lead roadmap development and governance, balancing quick wins with strategic investments

Stay ahead of vendor product roadmaps and industry trends to recommend innovative features, automation opportunities, and best practices

Stakeholder Engagement & Requirements

Partner with senior stakeholders to identify business needs, translate them into clear technical requirements, and prioritise system enhancements

Support the mapping and development of business processes, working closely with colleagues to understand current workflows and design improvements

Drive user adoption, change management, and training programmes to maximise the value and ROI of each platform

Hands-On Delivery

Get directly involved in system configuration, customisation, and integration work where appropriate — this is not a purely strategic role

When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget

Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience

When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget

Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience

Vendor & Partner Management

Oversee vendor and partner relationships, including licensing, renewals, support agreements, and external consultancies

Manage vendor delivery, holding partners accountable for quality, timelines, and value for money

Data Governance, Security & Compliance

Develop and maintain robust data governance, security, and compliance frameworks across all systems

Ensure platforms are configured and used in line with organisational policies and regulatory requirements

Performance & Continuous Improvement

Monitor platform performance, usage, and system health using analytics and user feedback

Use data to inform continuous improvement and demonstrate the impact of system investments

Key relationships

Internal: Director of Fundraising; Head of Programme Fundraising; Programme Fundraising Manager; Head of Programmes; Programmes staff in-country and the UK; Fundraising Team; Communications Team

External: BAT funding partners, including Trust and Foundations, corporate and statutory donors,

Programme Partners including; NGO’s, private sector companies and academic institutions

BAT Service Providers, such as IT and database support

Job related Knowledge Skills and Experience

Essential:

Demonstrable experience as a Product Manager, Product Owner, or Business Systems Lead covering multiple platforms

Hands-on experience with Microsoft 365 and Salesforce

Ability to work at both strategic and tactical levels — comfortable presenting a roadmap to leadership and then configuring a workflow the same afternoon

Strong technical aptitude — able to do configuration, low-code/no-code development, and basic integrations yourself

Proven experience scoping work for and managing external vendors/developers

Excellent stakeholder management skills, with the ability to translate business needs into technical solutions and vice versa

Experience with process mapping and business process improvement

Strong understanding of data governance, security, and compliance principles

Self-directed, proactive, and comfortable working with minimal supervision in a small team

Desirable

Salesforce Administrator or Platform App Builder certification

Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)

Atlassian administration experience (Jira/Confluence configuration, workflows, automation rules)

Experience with integration tools (e.g. Zapier, MuleSoft, Power Automate, Jira Automation)

Experience implementing AI tools and platforms

Background in change management methodologies

Experience in the not-for-profit, grant-making, or public sector

Key Competencies required for the role:

Ownership & autonomy — takes full responsibility and drives things forward without waiting to be asked

Pragmatism — finds the simplest effective solution, not the most elaborate one

Versatility — moves comfortably between strategy, stakeholder engagement, and hands-on delivery

Communication — explains technical concepts clearly to non-technical audiences and translates business needs into technical requirements

Collaboration — works effectively with colleagues, vendors, and partners despite being part of a small team

Continuous improvement mindset — always looking for ways to make things work better