Digital CX Developer

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

Job Description

OneTrust is looking for a hands-on Digital CX Developer with full-stack capability and a strong front-end bias to implement, customise , and optimise features across our customer portal and community platform. As a key technical resource within the Digital Customer Experience team, you will help bring customer journeys to life through customer-facing interface development, backend configuration, integrations, and automation—powering a seamless, self-service experience at scale.

This role bridges engineering, digital strategy, and customer enablement. You will work closely with UX, Product, Ops, and cross-functional technical teams to rapidly deploy platform enhancements and backend improvements that increase adoption, usability, engagement, and customer value. The ideal candidate is equally comfortable building polished user-facing experiences and supporting the logic, integrations, and workflows behind them.

Key Responsibilities

Build, configure, and maintain features and integrations across OneTrust’s digital customer platforms

Design and develop customer-facing experiences in Salesforce Experience Cloud and related digital platforms

Develop, test, and document solutions within Salesforce using both declarative and coded functionality

Build and maintain Lightning Web Components, Visualforce pages, Apex classes, and triggers to support front-end experiences and backend processes

Translate UX concepts, wireframes, and business requirements into intuitive, responsive, and scalable digital experiences

Customise platform components and third-party tools to support evolving customer and business needs

Implement workflow logic, APIs, authentication protocols, and backend processes that power portal and community experiences

Evaluate synchronous and asynchronous development techniques and choose the right implementation approach based on business needs and technical constraints

Troubleshoot defects and platform issues across frontend, backend, integrations, and production deployments

Ensure solutions are scalable, reliable, maintainable, and aligned to technical best practices

Front-End Experience & UX Enablement

Create and optimise customer-facing pages, components, and journeys with a strong emphasis on usability and clarity

Build reusable UI components and patterns that support consistent experiences across digital properties

Partner closely with UX and Product teams to translate designs into production-ready experiences

Improve mobile responsiveness, accessibility, navigation, and overall self-service experience

Support theming, layout customisation , and portal experience improvements within Salesforce Experience Cloud and related platforms

Recommend front-end improvements that reduce friction and make digital journeys more intuitive and effective

Platform Operations & Automation

Support the deployment and optimisation of chatbot, AI search, knowledge base, and user routing capabilities

Build dashboards, reporting flows, and supporting logic to enable personalised customer experiences

Partner with IT and vendors to manage platform updates, upgrades, and technical support needs

Contribute to release readiness, testing, and deployment planning across digital platform enhancements

Collaboration & Innovation

Work cross-functionally with UX, Product, Ops, IT, and external partners to align technical delivery with business goals

Participate in roadmap planning and contribute to solution design for new capabilities and enhancements

Translate requirements into well-architected, scalable solutions that make best use of the Salesforce platform and related technologies

Provide level-of-effort estimates and identify key benefits, tradeoffs, and implementation risks

Help document technical approaches and share development best practices across the team

Qualifications

Bachelor’s degree in Computer Science or equivalent practical experience

3+ years of experience building full-stack solutions on Salesforce or similar platforms, with a strong front-end focus

Strong hands-on experience with Salesforce Experience Cloud, Lightning Web Components, JavaScript, HTML, and CSS

Experience developing customer-facing portal, community, or self-service experiences

Solid experience with Apex, Visualforce, Flows, configuration, testing, and deployment

Experience integrating Salesforce with third-party applications using REST APIs and related integration patterns

Working knowledge of authentication protocols, backend processes, and workflow automation

Strong understanding of responsive design, accessibility, usability, and maintainable front-end development practices

Experience translating UX concepts and business requirements into scalable, production-ready solutions

Familiarity with development tools such as VS Code, Salesforce CLI, Git, and GitLab

Strong problem-solving skills and attention to performance, scalability, and maintainability

Preferred Qualifications

Salesforce Platform Developer II Certification

Experience with package management and scratch org setup

Deep understanding of Salesforce data sharing, visibility, identity, and access management

Familiarity with analytics, personalization, or digital guidance tooling

Experience with customer portals, support platforms, or community ecosystems

Exposure to chatbot, AI search, knowledge management, or self-service automation capabilities

Experience working in cross-functional environments where UX, technical delivery, and customer outcomes are closely connected

Preferred Tools & Technology Experience

Community Platforms: Salesforce Experience Cloud, Khoros , Higher Logic, Insided , Vanilla, or similar

CRM & Success: Salesforce CRM, Gainsight, Zendesk

Knowledge Base: Zendesk Guide, Confluence, Aha

AI & Automation: Drift, Intercom, Ada

Analytics: Google Analytics, Adobe Analytics, Power BI

Why This Role Matters

This role is central to scaling OneTrust’s digital customer experience. You will help shape how customers discover information, complete key tasks, adopt best practices, and engage with OneTrust through self-service experiences that are intuitive, connected, and effective. By combining front-end experience thinking with full-stack technical execution, you will help reduce friction, increase adoption, and improve the quality of the customer journey across our digital ecosystem.

Our Commitment to You

When you join OneTrust, you are stepping onto a launching pad—the countdown has begun. The destination? A career without boundaries, working alongside a diverse and inclusive team passionate about doing meaningful work. Your voice and expertise will help shape the direction of a category-defining platform, and your growth is part of the mission.

We welcome candidates with a variety of backgrounds and experiences. Familiarity with every tool listed is not required —adaptability, curiosity, and a growth mindset are highly valued.

Where we Work

We are embracing an office-first culture, encour