Digital Project Manager - SA - Corporate Communications

Overview

Join the Digital team at Black Sun to project manage the development and delivery of high calibre digital solutions for our Stakeholder Engagement business, including:

Website builds

Website projects and changes

Uploading content to the website via the CMS

SEO, GEO and AI tracking and reporting

Digital Communications work

You will make sure projects are clearly defined, well managed and delivered on time, to scope and budget.

The role will require you to develop an intimate understanding of your client as well as a deep understanding of best practice and market trends. In

Working closely with the design, development and account teams, you will be part of defining the solution to meet our clients’ requirements. Supporting the Account Manager by managing the project delivery schedule based on budgetary estimates and agreed scopes. You will be driving the programme of work from inception through to successful delivery; ensuring projects are delivered on time, to budget and to high levels of client satisfaction.

The role is well suited for a highly motivated and ambitious individual with a curious and innovative mind, and a desire to learn about best practice digital corporate communications. The successful candidate must be comfortable communicating with internal teams, exceptional communication and interpersonal skills and taking ownership of one’s work.

Key Responsibilities

Project management

Manage the day-to-day delivery of your projects, preparing and driving schedules and ensuring all internal and external deadlines are met

Take part in the discovery and definition stages of projects, working with the senior team and internal teams to interpret the client's brief and define scope, budget and schedule

Produce and maintain core project documentation, including project briefs, schedules, requirements documents, contact reports (key actions and deliverables) and status reports, and contribute to sitemaps and wireframes

Oversee the turnaround of design and content amends, ensuring all changes are incorporated and recorded for error-free delivery

Review and check work before it is sent to the Account Manager

Apply Black Sun's project management and quality assurance processes, procedures and templates consistently at every stage of a project

Manage day-to-day client requests for support, maintenance and general queries, ensuring they are delivered on time

Brief and coordinate suppliers, ensuring their work meets Black Sun's quality standards

Book resources in advance for your projects and keep the team clear on deliverables for the next two weeks

Organise meetings, update status documents, and keep project documents and materials orderly and accessible

Commercial responsibility

Feed into and sometimes produce budget proposals

Manage project budgets by following Black Sun's financial processes, including regular reconciliations, raising Purchase Orders for external costs and supporting the invoicing process

Ensure no work outside the agreed scope is undertaken until the additional scope and cost estimate have been agreed with the client

Submit accurate timesheets daily

Research and development :

Keep building your understanding of your clients' businesses, their industries, and trends and best practice in digital corporate communications

Contribute research and insights that support Black Sun's thought leadership, and share what you learn with your team.

Why this job?

You will be instrumental in supporting the team in helping clients shape their digital communications strategies to positively influence and impact their key stakeholder audiences

It’s a great opportunity to work in a fast-moving environment across a range of digital channels and audiences

You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors

It’s a fantastic chance to grow and expand your responsibilities as part of a career development plan

Qualifications, experience and skills:

3+ years agency experience within digital marketing and communications, digital build projects from inception to delivery with the ability to work unaided

Experience project managing websites, ideally Corporate and Business to Business sites

Familiarity with best practices in website development, including accessibility, usability and design

Experience interacting with clients at a variety of levels and across functions

Experience working with an Account Manager or Client Service team member; supporting them in managing client expectations and ensuring high levels of client satisfaction

Experience of scoping digital projects of significant scale and complexity and identifying project risks

Experience creating and maintaining project plans; updating the team and client; flagging deadlines or delivery dependencies

Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.

Excellent communication skills are essential

Must be able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.

Technical knowledge and skills

Microsoft Project, Project tracking software

Content management system use

Ticket creation and tracking for tasks and website issues/bugs (i.e. JIRA)

QA techniques and processes

Knowledge of W3C WCAG levels and requirements.

Personal Qualities

Communicate well, take accountability and strong sense of ownership

Passionate about digital

Strong interpersonal and communications skills necessary to build trust and respect both externally and internally

Attention to detail and a desire to produce the highest quality solutions

Technically literate, and also able to communicate complex digital solutions into non-technical language

High-quality service ethic and committed to customer service excellence

Ambition to self-improve

Ability to manage many urgent and often conflicting priorities

Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team

Reporting relationship for this role:

Reporting to the Digital Account Manager. Regular check ins with the Digital Account Director. Working closely with the wider project and account management team as well as the creative and application development teams

Come join us!

Black Sun Global

Black Sun Global is a stakeholder advisory and engagement agency that’s been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.

We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.

As founders of the Positive Change Group, we are on a mission to create a new kind of stakeholder relations partner. Our world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices - building resilience and long-term value in a rapidly changing world.

The Positive Change Group

Business is changing fast - shaped by AI, transparency and rising social expectations – and trust now decides who wins.

Positive Change Group brings together specialist agencies in reporting, culture and communications to help organisations build stronger, more connected stakeholder relationships - aligning what you say with what you do to drive performance, resilience and trust. Clients get deep specialist expertise with seamless access to wider Group capabilities as priorities evolve.

We’re trusted p