Director, Account Management (m/f/d)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

As Director Account Management, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

Your Team

This position leads a team of Account Managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for your customer.

What You Will Do

Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects

Oversee commercial and legal agreements and customer negotiations for awarded business

Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed

Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs

Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio

Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state

Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

What You Need

Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management

10+ years of related sales experience with at least 5 years in Automotive

5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships

Must have a thorough understanding of Automotive OEM’s organization and processes

Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs

Basic technical understanding of Automotive HW and SW systems

What is Nice to Have

Master’s degree in Engineering or Business Management

Experience working with the applicable customer/OEM

Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers

Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

Be willing to travel up to 30%, domestic and international travel

What We Offer

Flexible work environment with a culture encouraging work-life integration and collaboration in a global environment

Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

Extensive training opportunities through our own HARMAN University

Attractive salary package

An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.