Western Union
Director, Care Engineering
India
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- Seniority
- Director
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 29 Sept 2026
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the posting
Role Responsibilities As Director, Care Engineering you will help transform the technology that powers every moment of our agents and customer’s journey from onboarding and service to analytics and loyalty. You will be a high performing engineering leader delivering the following: Build, lead, and retain a high-performing engineering team in Pune and inspire collaboration across VCSR, CAMS, and adjacent care platforms. Lead application and platform engineering for VCSR (voice chat bot) and CAM…
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