Director, Client Operations, Risk & Complexity Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Operations, Risk & Complexity Enablement based in Canada.

• This senior leadership role owns the end-to-end operations ecosystem for a complex digital investing and client service environment.
• You will be accountable for operational excellence, service resilience, risk management, complex client outcomes, and execution readiness.
• The role combines business operations, regulatory and risk oversight, fraud management, workforce effectiveness, and continuous process improvement.
• You will translate strategic modernization priorities into frontline execution through technology, analytics, training, controls, and sustainable operating routines.
• Working across Product, Technology, Operations, Risk, Compliance, Legal, Data, and other enterprise teams, you will drive measurable improvements in service and efficiency.
• Success requires strong judgment in high-pressure and regulated situations, balancing client outcomes, operational feasibility, and risk requirements.
• You will also lead and develop teams while building the capabilities, processes, and governance needed for long-term operational resilience.