Director, Creative Operations

Where Trust Leads, Bold Ideas Grow, and Community Thrives

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

Build Trust: We set the standard for skincare, transparency, and shared knowledge.

Be Bold: We lead through innovation and by challenging the status quo.

Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.

Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:

Generous paid time off, including time off to volunteer

Learning and development resources to support personal and professional growth

Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products

Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)

Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District

Did we mention we’re a dog-friendly office?

Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us.

How you’ll have an impact at Paula’s Choice: As the Director, Creative Operations, you’ll play a pivotal dual role in owning both the operational execution of brand promotions & campaigns and overseeing the end-to-end production of photoshoot & video shoots. You’ll be responsible for managing creative workflows, leading project timelines, and bringing visual content to life through studio and lifestyle shoots. You will drive operational excellence and accountability across the organization, leading high-impact cross-functional teams to deliver complex projects on time, within budget, and aligned with company goals. This role is essential to scaling our project management engine and driving operational excellence. It’s perfect for someone who’s passionate about storytelling in the beauty and skincare space—and equally at home managing timelines as they are on a shoot set.

As the Director, Creative Operations, a typical day might include a mix of the following:

Creative Project Management

Lead multiple concurrent campaigns, including new product launches, seasonal collections, digital assets, email/social campaigns, and ecommerce updates

Translate creative briefs into clear scopes, timelines, and deliverables using PM tools like Jira, Monday.com, or Smartsheet

Drive project kickoffs, milestone reviews, approvals, and delivery across creative and marketing teams

Collaborate cross-functionally with marketing, ecommerce, product development, and external vendors to ensure creative alignment with brand objectives

Own weekly reporting, status updates, and flag risks or blockers early

Photoshoot Production (Editorial, Product, Lifestyle)

Oversee freelancer who will produce photo and video shoots from concept to completion (in-studio and on-location)

Manage casting and coordinate with talent agencies to ensure inclusivity and representation that aligns with brand values

Oversee pre-production planning: call sheets, schedules, creative decks, shot lists, crew hiring, equipment booking, and studio/location logistics

Ensure freelance producer will lead on-set operations to ensure smooth execution, creative integrity, and efficiency

Manage post-production workflows including file handoffs, image selections, retouching, and asset delivery

Budget & Vendor Oversight

Build and manage production and creative budgets; track spend and reconcile invoices

Vet and manage external partners, including stylists, photographers, production vendors, and retouchers

Negotiate contracts and maintain clear usage rights, licensing, and release documentation

Tool & Workflow Optimization

Leverage project management software to increase transparency across creative deliverables

Own digital asset organization, file versioning, and content management systems (e.g., Dropbox, Airtable)

Contribute to continuous improvement of creative operations and production processes

The Details:

Location: We're a Seattle based company and prefer candidates who are local to Seattle. However, we're open to remote candidates on the West Coast.

Hours: Typical PST Business Hours, some flexibility

Physical requirements: Ability to handle both sitting and screen time for long periods of time

What you’ll bring to the table:

7–10 years’ experience in creative project management and/or photo production within the beauty, skincare, or lifestyle industries

Demonstrated success in leading large-scale project portfolios from concept to launch with full accountability for scope, time, and budget

Deep understanding of content needs across ecommerce, social, retail, and influencer platforms

Hands-on production expertise with both product and talent shoots

Strong communication and stakeholder management skills, including vendors, agencies, and freelancers

Experience using tools such as Jira, Monday.com, Smartsheet, Dropbox, Adobe Creative Suite, and Capture One

Passion for the beauty/skincare industry and a keen eye for detail, aesthetics, and process

What we offer you*:

A robust benefits package including health, vision, dental, retirement and more

Flexible spending account, Employee assistance program

Fitness perks, meditation app membership, and more

Product samples and discounts

Generous PTO

Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)

*Please note these benefits are only available to full-time Paula's Choice employees.

Note: At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

Approximate Salary Range Based on Experience and Location:

$145,000 - $160,000 USD/annually

#LI-MS1

Paula’s Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan.

Paula’s Choice Skincare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law. We are committed to create a workplace that is inclusive of all. Where everyone feels empowered to bring their full authentic self to work.

Please note:

At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.