Director, DSO Commercial Operations

Job Description:

JOB SUMMARY:

This position is based onsite and requires four days per week in the Brea office to support collaboration and business needs.

The Director, Commercial Operations defines and leads the commercial operating system for the DSO business and shares accountability for DSO growth, profitability, customer retention, and execution outcomes.

This commercially embedded leadership role is responsible for shaping business performance, field effectiveness, operational excellence, and enterprise execution across the DSO organization. The Director establishes the operating model that translates DSO strategy into disciplined execution through business planning, forecasting, performance management, enterprise account planning, analytics, field enablement, governance, and continuous improvement.

Partnering with Commercial Leadership, Strategic Account Managers (SAMs), OpCo leaders, and cross-functional executives, this leader sets the business rhythms, decision frameworks, performance standards, processes, tools, and insights required to accelerate growth, improve customer outcomes, and drive enterprise profitability.

The ideal candidate brings a unique combination of commercial acumen, analytical rigor, operational leadership, organizational capability building, and executive influence. This individual must be capable of leading through a matrixed environment, driving enterprise accountability across stakeholders, and translating complex business information into strategic decisions that improve performance at scale.

PRIMARY DUTIES AND RESPONSIBILITIES:

Business Performance & Operating System Leadership

Define and evolve the long-term commercial operating model for the DSO business, establishing the governance, business rhythms, performance management frameworks, capabilities, and operating standards required to achieve strategic growth objectives

Set the multi-year roadmap for DSO commercial operations capabilities, including business performance management, field effectiveness, analytics, customer intelligence, governance, and operating infrastructure

Own executive-level business reporting and performance management processes, including Monthly Operating Reviews (MORs), Quarterly Operating Reviews (QORs), Commercial Operating Reviews (CORs), forecasting, KPI tracking, pipeline management, opportunity management, and risk management

Establish DSO standard work, business rhythms, governance processes, operating procedures, decision rights, and performance visibility across the organization

Lead leadership reviews, operating reviews, team meetings, executive updates, performance reviews, and accountability cadences that drive decision-making and follow-through

Measure business performance against strategic priorities and hold stakeholders accountable for actions, commitments, and growth initiatives

Serve as the enterprise owner for business execution discipline, ensuring visibility, alignment, accountability, and operating rigor across the DSO organization

Drive enterprise-level decisions on operating priorities, resource focus, performance risks, and commercial execution gaps in partnership with senior leadership

Recommend: Drive enterprise-level decisions on operating priorities, resource focus, performance risks, and commercial execution gaps in partnership with senior leadership

Commercial Leadership & Field Enablement

Partner with Commercial Leadership and Strategic Account Managers to define field execution priorities and drive growth across key DSO accounts

Lead enterprise account planning, opportunity development, customer engagement strategy, and growth initiative execution across key DSO accounts

Serve as a strategic advisor and capability builder for the SAM organization by strengthening account planning, executive engagement, business acumen, and strategic customer management practices

Represent Commercial Operations in select customer engagements, executive meetings, planning sessions, and strategic business reviews to connect customer insight, business performance, and execution priorities

Identify , codify, and scale best practices that improve customer retention, account penetration, revenue growth, and customer outcomes

Establish enterprise tools, templates, training programs, and operating frameworks that strengthen commercial execution and field effectiveness

Shape commercial talent capability by supporting role design, recruitment, onboarding, development, and long-term readiness of the commercial organization

Enterprise Account Planning & Customer Intelligence

Own the enterprise account planning framework, governance process, reporting structure, and continuous improvement methodology as a core commercial operating capability

Transform account plans into enterprise-level account intelligence, customer insights, growth opportunities, strategic actions, and risk mitigation plans

Lead customer mapping, relationship intelligence, and customer roster management across key DSO accounts

Define and maintain customer-facing analytics, templates, dashboards, and tools that support Quarterly Business Reviews (QBRs), executive customer conversations, strategic planning activities, and growth initiatives

Align SAMs and OpCo DSO teams to ensure customer insights translate into actionable growth plans, measurable outcomes, and enterprise portfolio opportunities

Continuously improve visibility into customer priorities, opportunities, risks, and engagement strategies across the DSO portfolio

Commercial Analytics & Performance Management

Establish and continuously evolve a robust analytics framework that links business insights to commercial action, resource allocation, and enterprise decision-making

Own dashboards, KPIs, reporting capabilities, and performance scorecards that support executive decision-making across the DSO business

Translate data into strategic recommendations that influence customer strategy, resource allocation, business priorities, growth initiatives, and leadership decisions

Ensure high levels of data integrity, reporting consistency, and system adoption across commercial platforms

Drive executive visibility into revenue performance, retention, pipeline health, market share, customer engagement, strategic initiative progress, and commercial risks

Commercial Operations & Business Infrastructure

Own commercial operations infrastructure, including CRM governance, forecasting, pipeline management, customer segmentation, and business reporting

Build scalable systems, tools, workflows, governance mechanisms, and reporting capabilities that improve organizational effectiveness and enable growth

Ensure leaders, SAMs, and OpCo partners have timely access to the information, analytics, operating support, and decision tools needed to make informed business decisions

Establish and drive adoption of best practices and standard methodologies across the DSO organization

Influence OpCos and functional teams to drive alignment, remove barriers, and ensure disciplined execution of enterprise priorities

Continuous Improvement & EBS Leadership

Lead Envista Business System (EBS) adoption, Kaizen execution, and continuous improvement strategy across the DSO business

Identify and prioritize opportunities to simplify processes, eliminate waste, improve reporting, and increase organizational effectiveness

Define and implement scalable operating models, performance management practices, and business processes that support long-term growth

Foster a culture of continuous improvement, accountability, problem-solving, and operational excellence.

Team Leadership & Organizational Development

Build, lead, and develop a high-performing Commercial Operations organization that supports enterprise DSO growth, business performance, analytics, and field effectiveness

Create a culture of accountability, collaboration, custome