Director Enterprise Delivery Services

The Director Enterprise Delivery Services, in support of their assigned strategic focus area develops, implements, and executes strategies to deliver on the Healthfirst strategic plan. This person has the responsibility to educate the company, suppliers and other invested parties on all technology, process and organization changes in his/her assigned focus area. This position plays a major role in the enterprise transformation of Healthfirst and will oversee any ongoing implementation or refinement after any launch or process improvement changes are released into the business. Will engage in a highly collaborative manner with our leaders and will partner to ensure the success of all change management efforts. As a people leader he/she values developing team member curiosity and supporting their growth.

This position requires three days per week in office (Tues/Wed/Thurs) at 100 Church Street, NYC

The Director Enterprise Delivery Services, in support of their assigned strategic focus area develops, implements, and executes strategies to deliver on the Healthfirst strategic plan. This person has the responsibility to educate the company, suppliers and other invested parties on all technology, process and organization changes in his/her assigned focus area. This position plays a major role in the enterprise transformation of Healthfirst and will oversee any ongoing implementation or refinement after any launch or process improvement changes are released into the business. Will engage in a highly collaborative manner with our leaders and will partner to ensure the success of all change management efforts. As a people leader he/she values developing team member curiosity and supporting their growth.

Lead various Healthfirst leadership and initiative teams in the development of the transformation blueprint needed to deliver the specific strategic objectives for the assigned focus area

Lead and support enterprise-wide initiatives with the ability to operate across multiple domains and functional areas

Focuses on driving outcomes at the enterprise level, often across multiple teams and functional areas

Define/refine strategic imperatives for assigned focus area; Lead or support initiatives across Enterprise Delivery teams, as needed.

Lead solution design across operations and technology teams to build out delivery roadmaps.

Monitor & manage business value delivery to impacted operational areas.

Collaborate with and support across various functional operations owners and across enterprise delivery teams to prioritize and ensure the successful implementation of the defined roadmap and advance key initiatives.

Accountable for the operational and user readiness for the delivery of changes; understand the impact of change, translate the approach to manage adoption and mitigate resistance.

Create and deploy training and development strategies as needed

Guide change management planning and facilitation of change initiatives

Partner across the Enterprise Delivery Services leadership team to identify and highlight conflicts, risks, prioritization needs and interdependencies for leadership evaluation and prioritization

May lead a team of Agile Product Owners, Program Managers, etc,

Performs all other duties as assigned

Minimum Qualifications

Bachelor’s degree from an accredited institution or equivalent work experience

HS Diploma or GED from an Accredited Institution

Demonstrates the ability to quickly adapt to shifting priorities and seamlessly transition between initiatives

Rapidly ramps up in new focus areas, gaining context and contributing effectively with minimal onboarding

Brings a “hit the ground running” mindset, delivering value early while navigating evolving enterprise needs

Agile Mindset: Experience embodying Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

Product Mindset: Experience defining a product value proposition that aligns with and supports the HF objectives; be the north star for the team

Influence: Experience influencing the behaviors of leaders at all levels and without traditional hierarchy.

Servant Leadership: Experience fostering an environment where individuals thrive as empowered and equal members of a team.

Communication: Experience articulating and translating business strategy, product vision, concepts, best practices effectively at all levels, adjusting as needed to a target audience.

Collaboration: Expertise working with others in a cross-functional multi-team environment.

Continuous Improvement: Demonstrated a commitment to continually improve, share learning with others and encourage team development.

Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency

Experience working directly with Agile multiple teams on projects in role as Product Owner, Agile Coach, or Product Manager

Experience managing project delivery & change management within specific timeframes

Experience using spreadsheet software (e.g. MS Excel) to manipulate data using formulas and creating pivot tables, etc.

Experience using Version One, Jira, or other agile software delivery management tool

Preferred Qualifications

3-5 years of Product Management or equivalent experience with successful history of delivering complex solutions in a fast-moving environment.

Process and delivery training and/or certifications such as PMP, Six Sigma, or LEAN

SAFe certifications (SP, SPC, or PM/PO)

Familiarity with one or more of the following is a plus:

health plan operations (technology and processes)

knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations

AI for Agile software development is a plus

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

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