Director, Learning & Development

You’re more valuable than ever – And that’s just how we’ll make you feel.

• Job Summary
• The Director, Learning & Development is responsible for leading the transformation of learning and
• development across the Company. As a key member of the People Team, this role will build and
• scale a modern learning ecosystem that enables exceptional customer care, operational excellence,
• and an outstanding team member experience.
• The Director will be responsible for enterprise onboarding, clinical and operational training,
• learning technologies, instructional design, and field training delivery across all markets. This role
• requires an innovative leader who can balance strategic vision with operational execution,
• leveraging learning technology, data, AI, and modern instructional design methodologies to create
• scalable, measurable learning experiences that improve performance and accelerate organizational
• growth.
• The Director will lead a multidisciplinary team responsible for Learning Management Systems
• (LMS), instructional design, EMR training, and market-based training delivery while partnering
• closely with Operations, Clinical Leadership, Talent Management, Information Technology, and
• Joint Venture partners.

• Qualifications
• Education Required:
• •Bachelor’s degree in Learning & Development, Education, Organizational Development,
• Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare
• Administration or related field.
• Work Experience Required:
• •8+ years of progressive experience in Learning & Development, Talent Development,
• Organizational Development or Workforce enablement.
• •5+ years of experience leading Managers and large, geographically dispersed teams.
• •Demonstrated success developing and executing enterprise-wide learning and development
• strategies.
• •Experience leading large-scale learning transformation, workforce capability, or
• organizational change initiatives.
• •Experience leveraging learning analytics and business performance data to measure and
• improve organizational outcomes.
• •Experience managing significant learning budgets, vendor relationships, and technology
• investments

• Preferred Qualifications, Education, Licenses, Certifications, Experience, etc. :
• •Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare
• Administration, Business, or related field.
• •Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly
• regulated industry experience.
• •Experience supporting clinical and operational workforce development.
• •Experience implementing or supporting EMR training programs.
• •Experience leveraging AI-enabled learning tools and advanced learning technologies.
• •ATD, CPTD, SHRM, Prosci, or related professional certification.

• Knowledge, Skills, and Abilities
• •This role involves overseeing team members and interaction and collaboration with other
• departments and requires excellent judgment and interpersonal skills.
• •Demonstrated ability to lead through leaders by developing high-performing management
• teams, establishing accountability, and building organizational capability across large,
• geographically dispersed teams
• •Deep expertise in learning technology, LMS administration, learning analytics, and digital
• learning platforms.
• •Experience with enterprise learning platforms such as Workday Learning, Cornerstone,
• SuccessFactors, Docebo, or similar LMS solutions
• •Strong knowledge of instructional design principles, adult learning theory, and performance
• consulting.
• •Experience creating scalable onboarding and workforce development programs.
• •Proven ability to lead transformation and organizational change initiatives.
• •Strong business acumen and ability to connect learning outcomes to operational
• performance.
• •Strong executive presence with the ability to influence senior leaders and drive
• organizational alignment.
• •Expertise in leadership development, succession planning, talent acceleration, and
• workforce capability development.
• •Experience establishing skills-based learning and career development frameworks.
• •Strong financial acumen and ability to evaluate ROI of learning investments.
• •Strong knowledge of organizational change management principles and adoption strategies.
• •Understanding of generative AI applications in learning design, content development,
• coaching, knowledge management, and performance support.
• •Ability to establish governance, effectiveness measures, and responsible use practices for
• AI-enabled learning solutions.
• •Ability to translate business strategy into workforce capability and development plans.

• Essential Duties and Responsibilities
• Learning Strategy & Transformation
• •Develop and execute an enterprise-wide learning strategy aligned with the Company’s
• growth plans, business objectives, and patient experience goals.
• •Create a vision for asynchronous learning that enables scalable, on-demand development
• across clinical, operational, leadership, and support functions

• •Establish learning standards, governance, and measurement frameworks across all
• markets.
• •Lead the modernization of learning through innovative instructional design, AI-enabled
• learning tools, adaptive learning technologies, simulations, microlearning, and digital
• learning platforms.
• •Drive a culture of continuous learning and professional development across the
• organization.
• •Develop learning roadmaps that support both hard-skill and soft-skill development for
• frontline employees and leaders.
• Learning Technology & Innovation
• •Serve as the executive owner of the learning technology ecosystem, including LMS
• platforms, content authoring tools, AI-enabled learning solutions, learner analytics, and
• digital adoption tools.
• •Partner with Technology and Operations teams to evaluate, implement, and optimize
• learning technologies.
• •Lead continuous improvement efforts to ensure learning platforms provide an engaging,
• measurable, and user-friendly experience.
• •Utilize learning analytics and performance metrics to assess effectiveness and demonstrate
• organizational impact.
• •Stay informed on emerging technologies and industry trends to continuously enhance
• learning capabilities.
• •Evaluate and implement emerging technologies including AI-enabled learning solutions,
• performance support tools, skills intelligence platforms, and digital adoption technologies.
• •Establish governance and effectiveness standards for AI-powered learning and
• development tools.
• •Partner with Technology, Compliance, and Security teams to ensure responsible
• implementation of learning technologies.
• •Drive automation and process improvement opportunities within the learning ecosystem.
• Enterprise Onboarding & Workforce Enablement
• •Design and oversee enterprise onboarding programs that support remote, hybrid, and fieldbased employees.
• •Ensure new team members achieve productivity faster through structured onboarding
• pathways and role-based learning journeys.
• •Develop standardized onboarding experiences while allowing for market-specific
• operational needs.
• •Create scalable certification and competency-based development programs for frontline
• and leadership populations.
• Leadership, Clinical & Operational Development
• •Oversee development and delivery of learning programs for clinical teammates, center
• operations teams, Support Center team members, emerging leaders, people leaders, and
• market leadership teams.
• •Partner with Clinical Leadership to ensure training supports quality, safety, compliance, and
• patient experience goals.
• •Build robust leadership development pathways to strengthen succession planning and
• internal mobility.
• Organizational Effectiveness
• •Establish KPIs that link learning activity to business outcomes, including, new hire
• productivity, employee retention, quality outcomes, patient experience, compliance
• completion, internal mobility, leadership effectiveness

• •Regularly evaluate learning effectiveness and continuously improve programs based on
• dat