Director of Delivery Operations and Workforce Planning

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Delivery Operations and Workforce Planning based in Canada.

This senior operations leadership role is responsible for building the operational backbone of a regional delivery organization spanning professional and managed services. You will establish the governance, planning processes, data discipline, and performance routines that make delivery more predictable, scalable, and financially sustainable. The role brings together demand, capacity, utilization, workforce planning, project health, revenue, margin, and execution risk into a trusted decision-making framework. You will work closely with Delivery, Sales, Finance, People & Culture, Project Management, and technical teams across a complex, multi-workstream environment. Success will depend on your ability to turn strategy into repeatable operating practices and influence stakeholders without relying solely on formal authority. The position combines strategic leadership with hands-on operational problem solving and offers significant scope to shape a growing regional function.