Director of Practice Operations

Description

• Job Title: Director of Practice Operations
• Location: Arlington, VA

• Status: Full-Time, Exempt
• Reports to: Regional Director of Operations

• About the Role:
• Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations.

What You’ll Do:

• •Lead and support day-to-day operations across multiple practice locations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
• •Serve as a player-coach, remaining actively engaged in operations while coaching and developing Clinical and Administrative Leaders.
• •Drive consistency and alignment across all sites, ensuring workflows, patient experience, and team behaviors reflect one cohesive brand.
• •Partner with doctors and cross-functional leaders to identify opportunities to streamline processes, scale best practices, and improve efficiency.
• •Monitor patient experience, satisfaction, and operational KPIs, using data to drive decisions and continuous improvement.
• •Delegate effectively while maintaining accountability, collaboration, and ownership at the site level.
• •Coach, mentor, and develop leaders to build bench strength and support growth across the region.
• •Balance strategic initiatives with hands-on operational support to keep practices running smoothly.

Who You Are:

• •A hands-on, multi-site operator who thrives in a fast-paced, growth-oriented environment.
• •A confident player-coach who leads by example and enjoys developing people.
• •Experienced in practice workflows, scheduling, and optimizing patient experience across locations.
• •Financially savvy, with comfort managing P&L performance and key operational metrics.
• •A strong communicator with high EQ, able to influence doctors, leaders, and front-line teams.
• •Adaptable, collaborative, and proactive in identifying opportunities for improvement.
• •Passionate about building teams, reinforcing culture, and aligning everyone around one brand vision.

Requirements

• •Bachelor’s degree in Business, Healthcare Administration, or related field preferred, or equivalent work experience.
• •2+ years of people management experience (coaching, feedback, performance management).
• •4+ years of relevant operational experience.
• •Ability to travel between multiple locations; flexible schedule required.
• •Valid driver’s license.

Preferred Requirements:

• •2–3 years of experience in the dental industry, preferably orthodontics.
• •Experience working in a multi-location healthcare or service-based organization.
• •Familiarity with orthodontic practice management systems.