Director of User Experience

About Limble

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

About the Role

We're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base.

You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention.

This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders.

What You'll Do

Team Leadership & Development

Lead, mentor, and grow a multi-functional design team

Build a high-performance design culture grounded in craft, curiosity, and user empathy

Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows

Foster a data and feedback-rich environment with strong design critique and review practices

Strategic Partnership

Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision

Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one

Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals

Collaborate closely with Engineering to ensure design feasibility, velocity, and quality

Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value

Data-Driven Design Practice

Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights

Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions

Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution.

Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value

Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation

Content, Onboarding & Instructional Design

Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability

Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities

Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions

Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience

Design Systems & Craft

Evolve and maintain Limble's design system to support scale, consistency, and speed across the product

Set and uphold a high bar for interaction design, accessibility, and visual quality

Ensure UX research is integrated into the design process—not an afterthought

Requirements

7+ years of UX leadership experience managing multi-disciplinary teams

Proven track record scaling a UX function in a B2B SaaS environment

Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions

Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance

Familiarity with instructional design principles and in-app onboarding/guide best practices

Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support

Experience building, maturing, and maintaining a design system from the ground up

Excellent communication and storytelling—you can align stakeholders and make the case for UX investment

Benefits

Salary Range: $190,000 - $230,000

Fully remote position

Flexible PTO

13 paid company holidays

Paid parental leave

Health, Dental, and Vision insurance

Employer paid Basic Life insurance and Short-Term Disability insurance

Company contribution match for HSA and 401(k)

Flexible Spending Accounts

Monthly employee wellness stipend

Opportunities for Learning and Development Reimbursement

Pet insurance

Limble is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.