Director of White Glove Logistics & Transportation

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Director of White Glove Logistics & Transportation

We are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience — responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally.

Responsibilities

Network Strategy & Design

Own the long-term logistics strategy for the White Glove business across North America

Design an optimized network that balances delivery speed, customer experience, and cost

Determine optimal warehouse footprint, inventory positioning strategy, and service territories

Continuously evaluate where inventory should be stored based on customer demand and growth projections

Develop multi-year network expansion plans to support continued business growth

Identify opportunities to reduce touches while improving overall transit times

Transportation Strategy

Own transportation strategy across every stage of the supply chain: inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery

Determine optimal transportation modes and design scalable middle-mile solutions

Optimize shipment consolidation opportunities and improve inbound flow into warehouse partners

Reduce transportation cost without sacrificing customer experience

Vendor Sourcing & Commercial Management

Source and onboard warehouse partners and White Glove delivery providers across North America

Develop RFPs, evaluate vendor capabilities, and lead commercial negotiations for all logistics partners

Negotiate pricing, SLAs, and service guarantees; continuously benchmark providers against market alternatives

Build redundancy into the network while avoiding unnecessary complexity

Determine when to diversify vendors versus expanding existing relationships

Warehouse & Inventory Strategy

Determine optimal warehouse footprint to support delivery promises

Establish inventory placement strategy across facilities and define warehouse operating standards and KPIs

Improve inbound receiving and stock-in processes; reduce inventory aging through better positioning strategies

Operational Excellence

Develop scalable operating standards across all logistics partners

Drive improvement across inbound receiving speed, stock-in timing, warehouse productivity, order processing, delivery scheduling, first-attempt delivery success, damage reduction, claims management, and reverse logistics

Create standardized scorecards for all partners and build executive-level KPI dashboards

Qualifications

Required:

10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership

5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms

Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions)

Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity

Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end

Strong financial and analytical skills; able to build cost models and make data-driven trade-offs

Experience building executive dashboards and KPI reporting

Proven ability to lead cross-functional initiatives and influence without direct authority

Excellent executive communication and presentation skills

Preferred:

Experience building a logistics network from early-stage growth through national scale

Experience managing warehouse partnerships and evaluating build vs. buy operational strategies

Familiarity with inventory optimization models and demand-based positioning

Direct-to-consumer or e-commerce background

MBA or advanced degree

Pay Range: $186,000 - $248,000

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$186,000 — $248,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in