Director, Support Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Support Engineering based in Switzerland.

• Lead and scale a globally distributed Support Engineering organization serving highly technical developers and enterprise customers.
• You will own the function end to end, spanning people, processes, tooling, operational performance, and customer experience.
• The role sits at the intersection of engineering leadership, technical problem-solving, and customer advocacy.
• You will partner closely with Engineering, Product, Solution Architecture, and Customer Success to resolve complex technical challenges and improve the overall platform experience.
• Using support data and customer signals, you will identify systemic issues and turn them into actionable product and engineering improvements.
• You will also build career frameworks, develop managers and engineers, and establish a culture of technical curiosity and customer empathy.
• This is a high-impact opportunity for an experienced support engineering leader who thrives in a distributed, developer-focused SaaS environment.