Jobgether
Director, Support Engineering
UK
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hirly's read of this role
- Seniority
- Director
- Country
- GB
- Work mode
- Remote-friendly
- First seen by hirly
- 21 Sept 2026
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the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Support Engineering based in United Kingdom.
- Lead and scale a globally distributed Support Engineering organization serving highly technical developers and enterprise customers.
- You will own the function end to end, spanning people, processes, tooling, operational performance, and customer experience.
- The role sits at the intersection of engineering leadership, technical problem-solving, and customer advocacy.
- You will partner closely with Engineering, Product, Solution Architecture, and Customer Success to resolve complex technical challenges and improve the overall platform experience.
- Using support data and customer signals, you will identify systemic issues and turn them into actionable product and engineering improvements.
- You will also build career frameworks, develop managers and engineers, and establish a culture of technical curiosity and customer empathy.
- This is a high-impact opportunity for an experienced support engineering leader who thrives in a distributed, developer-focused SaaS environment.
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