Director, Ticket Operations

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview:

The Director, Ticket Operations is responsible for overseeing the accuracy of the day-to-day management of ticket operations for the Washington Mystics and Capital City Go-Go and assisting with ticket operations for the other MSE teams. Additionally, this position will also work to keep Monumental at the forefront of new ticketing technologies.

Are you a ticket operations professional with outstanding collaboration skills and a passion for sports? Apply today! We would love to hear from you!

Responsibilities:

Build, schedule, and maintain events and inventory for all Washington Mystics and Capital City Go-Go events.

Organize and coordinate all ticket presales, on sales, and special ticket offers.

Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.

Process payments for ticket orders.

Support Sales and Marketing initiatives for driving ticket sales.

Coordinate distribution of tickets via mobile delivery, mail, text, will-call, and expedited shipping methods.

Oversee management of ticket inventory.

Work 50-60 games in box office each year across MSE team seasons.

Provide remote support during Capital City Go-Go games for box office needs.

Provide gameday support on all ticketing needs for home and road team players.

Use Ticketmaster platform including, but not limited to – Archtics, Account Manager, TM1, and TM Host.

Manage and reconcile ticket sales revenue.

Submit financial reports as required internally and externally for the Washington Mystics and Capital City Go-Go.

Work with Accounting on settlements for all home games throughout the season, and final year end settlement following conclusion of the season.

Collaborate with third-party vendors and use their resources to improve the company’s ticket operations.

Lead hiring, training, and retention of Ticket Operations staff.

Other duties as assigned.

Minimum Qualifications:

Bachelor’s Degree.

3+ years related team sports experience.

Experience with Archtics ticketing system.

Proficient in all Microsoft Office products, primarily: Excel and Word.

Outstanding written and verbal communication skills.

Ability to multitask and maintain business relationships in a professional and confidential manner.

Excellent time management and interpersonal skills.

Strong attention to detail is required.

Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $90k - $95k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.