Director - Transformation, OTC

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Director - Transformation, OTC

• About JLL:
• We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.
• Our core values of teamwork, ethics, and excellence are fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally.
• Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
• If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements below. We’re interested in getting to know you and what you bring to the table!

• What this job involves:
• Acting as a transformational individual contributor and process owner for the order to cash domain, you will shape and drive the standardization, optimization, and ongoing governance of OTC transformation projects within the client finance operations. You will be responsible for designing globally consistent processes, implementing world-class best practices, and ensuring technology platform leverage to continuously optimize operations and effectively support business requirements. You will lead key initiatives across Order to Cash domain, contributing to the design and deployment of global finance process enhancements. Your coverage will span both the design and operationalization of transformation initiatives and the ongoing ownership and continuous improvement of global finance processes.

Key Responsibilities:

• •Process Ownership & Governance: Define, own, and govern global finance process standards, ensuring consistent application, documentation, and continuous improvement across all regions and client segments.
• •Cross-Functional Optimization: Design, document, and deploy process enhancements by integrating best practices and lean re-engineering methods to drive operational excellence and improved client experience.
• •Process Performance Management: Develop, implement, and monitor key process performance metrics and KPIs, leading regular global review cycles, root cause analyses, and data-driven interventions to achieve targeted outcomes.
• •Global Training & Team Coordination: Lead learning opportunities for virtual global process teams, fostering knowledge sharing and capability development. Drive robust process training and certification programs to ensure operational mastery across geographies.
• •Knowledge Management: Oversee integrity of process documentation and manage a unified global knowledge base for finance operations, ensuring accessibility and up-to-date information for teams and stakeholders.
• •Stakeholder Management: Collaborate closely with internal and external stakeholders—global leadership, regional leadership, service delivery teams—to align priorities and ensure high engagement levels and positive outcomes.
• •Best Practice Implementation: Assess global finance operating landscape to identify, validate, and institutionalize best practices, supporting harmonization and agility of process design within client organizations.
• •Project Leadership: Manage the design and delivery of transformational projects as defined within the Global Finance Roadmap.
• •Translating Initiatives: Translate improvement initiatives into deliverables and coordinate with Regional Service Delivery Leads and local process owners for execution.
• •System Enhancement Roadmap: Contribute to and assess the system enhancements roadmap in collaboration with business lines and functions, translating changes into process and system demands.
• •Risk and Compliance Oversight: Ensure strong internal controls across processes and proactively identify and mitigate operational risks and compliance exposures.
• •Project Execution: Generate detailed project execution plans, including contract, cost, schedule, and health and safety requirements; ensure successful delivery to meet client and commercial objectives.
• •Reporting & Insights: Present progress updates and meaningful insights to Steering Committees and stakeholders; drive data-backed improvements as part of ongoing transformation and process ownership.
• •Requirements Gathering: Engage with clients, business, and finance teams to clarify scope, develop estimates, and secure sponsor approvals.

• Providing a Roadmap for Success
• By working with stakeholders, you’ll set the vision for client finance operations and enforce global processes that position every project and service for success. This entails proactively conducting meetings with relevant parties, performing thorough research and analysis, and developing detailed strategies and execution plans. You will directly manage process performance, collaborating globally to deliver best-in-class transformation and ongoing process leadership, from concept through execution and continuous improvement.

• Sound like you?
• Our successful Transformation Leaders and Process Owners:

• •Engage confidently with stakeholders across regions and functions and see things from both client and operational perspectives.
• •Demonstrate strong leadership in setting global standards and driving change.
• •Bring a structured, analytical, and organized approach to everything they do.
• •Communicate and collaborate globally to achieve success.
• •Thrive under pressure, balancing competing priorities and tight deadlines.
• •Influence outcomes and drive adoption of best practices at scale.

To apply you need to be:

• •Ability to engage and influence stakeholders at multiple levels, across regions and client segments.
• •Demonstrated experience in leading complex transformation projects and operations for finance domains, including end-to-end process ownership for Order to Cash.
• •Significant experience as a corporate or client-side process expert or global process leader.
• •Track record of designing, delivering, and governing process transformation, standardization, and improvement initiatives at scale.
• •Strong knowledge of internal controls, risk, and regulatory environments worldwide.
• •Deep finance process and systems experience, including expertise in global ERPs (preferably JDE, PeopleSoft or equivalent).
• •Excellent organizational, communication, and relationship-building skills, with proven capability to drive global alignment and transparency.
• •Resilience in dealing with competing priorities, ambiguity, and demanding timelines.
• •An influential, big-picture thinker who drives adoption of global standards and best practices.
• •Experience designing, implementing, and monitoring process KPIs and performance analytics.
• •Proven ability to work in a fast-paced international environment.