Dispatcher

Howard Air is looking for a forward-thinking Dispatcher. The primary function of this position is to efficiently dispatch technicians to their respective calls. All Dispatchers utilize established procedures and guidelines to execute primary job functions. This entails coordinating all technicians to run all scheduled calls effectively each day. Key goals are confirming appointments and ensuring that technicians arrive on time. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Key Responsibilities:

Proactively gain and maintain a full understanding of our portfolio of products and services

Effectively summarize and relay information

Achieve productivity standards and goals set by the company while maintaining high quality

Work well independently within guidelines and complete work without requiring follow-up

Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent

Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance

Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory

Understand and communicate expectations, executing processes even if challenged by a technician or peer

Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues

Alert managers as processes or expectations fail to be met

Qualifications:

High school diploma or equivalent; college preferred

Minimum of 2 years of versatile Dispatch experience

Minimum of 45 wpm, and manage multiple computer screens

Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment

Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner

Strong Phone and Interpersonal Skills

Computer literacy and Data Entry Skills

Ability to interpret city/county maps

Benefits:

Competitive pay and great work environment

Opportunities for career growth and continued training

Competitive pay with bonus and commission opportunities

Comprehensive benefits - Medical, Dental, Vision insurance

401K retirement plan with partial company match

Life insurance coverage

Paid vacation and holidays

Company events

Work Conditions:

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#HOW

Pay Range

$22 — $27 USD

Howard Air

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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