Dispatcher

MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.

Hourly Rate: $16.00/hr

Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)

What will your job look like?

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

What you'll do:

• •Assign same day and urgent trips to third party transportation providers
• •Organize and route trips based on schedule and location to ensure optimal fleet performance
• •Provide assistance to transportation providers and drivers with issues related to trip performance
• •Document and report provider no shows or on-time-performance issues
• •Inform transportation providers of any new trips that occur
• •Establish and maintain effective communication with transportation providers
• •Provide feedback to leadership and Fleet Management on transportation providers performance
• •Monitor on-road provision of service for quality and on-time-performance
• •Route and Schedule next day and future trips to third party transportation providers daily for assigned region
• •Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
• •Communicate and escalate issues with unscheduled trips as appropriate
• •Other duties as assigned

What you'll need:

Required Education and Experience

• •High School Diploma or G.E.D.
• •Must reside in an approved state
• •1+ year of call center experience
• •6+ months of customer service experience

Skills:

• •Ability to maintain a high level of confidentiality
• •Excellent communication and interpersonal skills
• •Knowledge of GPS and GIS systems preferred
• •Good organizational skills
• •Detail oriented
• •Ability to meet deadlines and complete work in a timely manner
• •Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• •Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

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Even better if you have...

• •2+ years in transportation routing, dispatching, and scheduling expertise preferred
• •1 year experience working with the applicable transit scheduling system preferred

What’s in it for you:

• •Health and Life Insurance Plans
• •Dental and Vision Plans
• •401(k) with a company match
• •Paid Time Off and Holiday Pay
• •Maternity/Paternity Leave
• •Birthday Holiday
• •Casual Dress Environment
• •Tuition Reimbursement
• •MTM Perks Discount Program
• •Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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