Dispatcher

Dispatcher

My Plumber Plus | Generous Benefits | Growth Opportunities

Ready for a career where you’re more than just a number?

Join the team at My Plumber Plus, a trusted name in home services since 1982. We’re known for delivering exceptional customer service while creating a supportive, team-oriented environment where employees can grow and succeed long term.

We’re looking for a highly organized, customer-focused Dispatcher to help keep our technicians moving efficiently while delivering an outstanding experience for our customers.

This is a fast-paced role that requires strong communication, problem-solving, and the ability to think quickly under pressure.

Schedule

Monday – Friday: 10:30 AM – 7:00 PM

Alternating Saturdays (with Thursday off that week)

What We Offer

Competitive pay: $20–$21/hour DOE

Medical, Dental & Vision Insurance

401(k) with company match

Paid Vacation & Holidays

Ongoing training and professional development

Stable, growing company with over 40 years in business

More than 30% of employees have been with us 10+ years

Employee perks including box seats to Capitals games and Jiffy Lube Live

Team events for employees and families

What You’ll Do

Coordinate and dispatch technicians to service calls efficiently

Prioritize emergency and high-priority customer calls

Optimize technician schedules to maximize productivity and customer satisfaction

Communicate updates between customers and field technicians throughout the day

Manage schedule changes, cancellations, and rescheduling requests

Maintain accurate customer information and service records

Utilize ServiceTitan software to manage dispatch operations

Deliver professional, friendly customer service on every interaction

Support a positive, team-oriented work environment

What We’re Looking For

Prior customer service/dispatching experience

Strong customer service and communication skills

Highly organized with excellent attention to detail

Ability to multitask and stay calm in a fast-paced environment

Strong problem-solving and conflict-resolution skills

Ability to build trust, communicate effectively, and hold others accountable

Experience with ServiceTitan or similar dispatch software preferred

Why Join My Plumber Plus?

At My Plumber Plus, we believe our people are the reason for our success. We invest in our team, promote from within, and provide the tools and support needed to build a long-term career.

If you’re ready to join a company that values hard work, teamwork, and growth, apply today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status. Employment is contingent upon successful completion of a background check and drug screening.