Dispatcher

Job Description: Location: Remote

A reliable high-speed internet connection and a quiet, dedicated workspace are required. The successful candidate must be able to work independently with minimal distractions and maintain a professional environment suitable for handling customer calls throughout the workday.

Position Summary

We are looking for a reliable, motivated, and customer-focused professional to join our team as a Dispatcher. This is a full-time, 40-hour remote position supporting utility service and scheduling operations.

The Dispatcher is responsible for providing excellent customer service while coordinating utility service and inspection appointments, including federally mandated inspections. This position works closely with customers, contractors, field personnel, and internal teams to ensure scheduling needs are handled efficiently and professionally.

The ideal candidate is an excellent communicator, organized, dependable, and comfortable working independently in a fast-paced environment.

Responsibilities

Handle inbound and outbound customer calls related to utility services and appointments

Schedule and coordinate utility service and inspection appointments with customers, contractors, and field personnel

Assist customers with scheduling questions, changes, and general inquiries

Communicate professionally with customers, contractors, and internal teams by phone and email

Enter and update information accurately in company systems

Manage multiple tasks and computer systems in a fast-paced environment

Follow established company procedures and escalate issues when necessary

Perform general administrative and customer service duties as needed

Requirements

High school diploma or GED required; some college preferred

Previous customer service, call center, scheduling, administrative, or dispatch experience preferred

Proficiency with computers and standard office applications

Working knowledge of Microsoft Office, Excel, and Outlook

Ability to work in a multi-line phone system environment

Excellent verbal and written communication skills, including strong grammar and attention to detail

Reliable, punctual, and responsive to emails and internal communications

Self-motivated, organized, and able to work independently

Able to maintain focus and productivity in a remote work environment

Comfortable managing multiple priorities in a fast-paced, high-volume setting

Strong computer skills and ability to learn new systems quickly

Previous customer service, call center, scheduling, administrative, or dispatch experience preferred

Why You’ll Love Working With Us

100% Paid Training – We’re invested in you from your first day

Advancement Opportunities – We promote from within the company

Medical, dental, vision, and life insurance

Paid holidays

401(k) with company match

Full-time, 40-hour work week

Remote work

We are an Equal Opportunity Employer. Veterans are encouraged to apply.