Document & Referral Specialist - Medical Office

Description

Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

• Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays - Please note, this is a fully onsite position.
• Pay Rate: $18.39 per hour

REPORTS TO: Practice Manager

Why You’ll Love Working Here

Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays

Supportive team culture: Be part of a collaborative environment where everyone’s contributions are valued

Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals

What You’ll Do

As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:

Manage incoming and outgoing referrals, including tracking scheduling and follow-up

Process imaging and procedure orders

Complete prior authorizations for tests, procedures, and DME

Communicate with patients about referral appointments and missed follow-ups

Understand insurance coverage and requirements for authorizations

Track and retrieve medical records, diagnostic reports, and hospital notes

Monitor and respond to incoming faxes, messages, and prescription lines

Reconcile interface issues in the EMR

Prepare professional correspondence to patients and providers

Serve as backup receptionist when needed, greeting patients with warmth and professionalism

Provide general administrative support to providers and nurses

Requirements

What We’re Looking For

High school diploma or GED preferred

1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required

Working knowledge of medical terminology preferred

Strong customer service, phone etiquette, and organizational skills

Comfort with computers, EMRs, and multitasking in a fast-paced environment

Commitment to patient confidentiality and team collaboration

Experience in a community health or FQHC setting is a plus

Why Choose Us?

• •Daytime Hours Only – No weekends, nights, or holidays
• •Generous PTO – Vacation, sick, personal time, and paid holidays
• •Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance

If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!