Ecommerce Operations Specialist

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency , scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.

We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around high-agency operators who take ownership, move fast, and grow into leaders.

This is not a support role for the sake of support. It’s a training ground for future operators and Account Managers .

Role Overview

This role is the execution and operations backbone for TikTok Shop accounts.

You’ll work directly under an Account Manager , helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.

What You’ll Do

TikTok Shop Operations

Register campaigns, flash sales, and backend promotions

Execute day-to-day TikTok Shop backend operations, including:

Campaign setup and monitoring

Product and shop management

In-system sampling workflows

Content tracking and GMV delivery

Coordinate sample orders and product logistics

Support CRM campaign setup

Monitor shop health, inventory status, listings, and campaign readiness

Proactively flag operational risks or issues

Creator & Affiliate Operations

Manage creator and affiliate communication and coordination

Draft and maintain creator content guidelines and briefing documents

Track sample requests, deliveries, posting status, and creator compliance

Support affiliate and paid collaboration programs from sourcing through posting

Oversee and guide VA execution related to creator communication, sampling, and data entry

Content & Ads Execution Support

Identify strong-performing TikTok Shop content and surface top creatives

Support creative rotation by flagging ads for testing or boosting

Maintain content and performance documentation for cross-functional teams

Performance Tracking & Reporting

Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume

Conduct funnel analysis and surface insights to improve performance

Maintain accurate trackers, reports, and internal documentation

Support weekly and monthly reporting for internal teams and brand partners

Cross-Functional Coordination

Work closely with Ads, Creative, Operations, and external partners

Support assortment launches, promotions, pricing updates, and campaign registrations

Ensure alignment and smooth execution across all initiatives

Ideal Candidate Profile

You’ll be a strong fit if you are:

Full professional fluency in English. C1 or above

Detail-oriented, organized, and execution-focused

Comfortable juggling multiple campaigns, brands, and timelines

Curious about social commerce, marketplaces, and creator-driven growth

Proactive, resourceful, and able to take ownership of tasks end-to-end

Coachable and eager to learn through hands-on execution

Qualifications

1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing

Hands-on experience with TikTok Shop strongly preferred

Experience with Amazon, Shopify, DTC, or other marketplaces is a plus

Strong analytical skills; comfortable working with spreadsheets and dashboards

Understanding of creator workflows, affiliate mechanics, and content-driven commerce

Excellent written and verbal communication skills in English

Ability to operate in a fast-paced, evolving environment with minimal oversight

Growth mindset with interest in expanding scope over time

Why Join Spotlight Media

Work at the cutting edge of social commerce and TikTok Shop

Real ownership and responsibility from day one

Exposure to high-growth brands and creator ecosystems

Collaborative, high-performance team culture