Emergency Room Tech - 36hrs/week (Day/Evening shift)

Nursing Support Clinical Technician - Emergency Room- Saints Campus

As a member of the Patient Care Team in the Saints Campus Emergency Dept you will ensure that the patient and family members are attended to in a caring and attentive manner, responding to the needs of patients/family members in a timely manner and maintaining a professional and friendly demeanor at all times

This position works under the supervision of the professional nurse and collaborates to meet the needs of the patient within the scope of the role. Responsibilities may include assisting in direct patient care, providing environmental support, facilitating patient safety, and perform a variety of clerical duties. This position may communicate with other departments associated with patient care in order to maintain high levels of customer services and efficient functioning of the unit. This position facilitates an environment supportive of the patient and family centered model of care.

Hours: 36 Hours per week / Day/Evening

Weekend rotation required & Rotating holiday shifts required

Location: Lowell General Hospital- Saints Campus

Minimum Qualifications:

1. High School diploma or equivalent.

2. Basic Life Support (BLS) certification.

Preferred Qualifications:

1. Certified Nursing Assistant (CNA) or Medical Assistant (MA)

2. Completion of Nursing Fundamentals in an accredited Nursing program.

3. One (1) year recent experience as a Nursing Assistant (NA), Patient Care Assistant (PCA), Critical Care Tech (CCT) or Patient Care Tech (PCT).

4. Prior experience in acute care.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Under the direction of clinical staff, performs all aspects of activities of daily living (ADLs) including: Prepares patient room for admission; Maintains a clean and safe environment for the patient; Prioritizes patient care according to nursing direction, and discharge plan; Transports patient to procedures/discharge within/from hospital as directed; Cleans and operates equipment safely and correctly; and Prepares patients for meals, assists with meals or feeds patient as necessary.

2. Demonstrates ability to perform technical tasks, such as use of glucometer, lift assisted devices, collect specimens, 12 Lead EKG, Simple dressings, wound care, applies approved orthopedic splints/ dressings.

3. Responsible for care of biomedical equipment, checking par levels and working order for BP cuffs, EKG cables, leads, oximeter cables, etc. Sends malfunctioning equipment to Medical Engineering per established procedure.

4. Collects, records and reports accurate patient data in a timely manner. Maintains paper components in each patient chart.

5. Greets visitors in a professional, friendly manner and directs to appropriate destination. Ensures that the patient and family members are attended to in a caring and attentive manner, responding to the needs of patients/family members in a timely manner and maintaining a professional and friendly demeanor at all times.

6. Functions as a Patient Sitter when needed by maintaining continuous observation of a patient as outlined in the Constant Observation guidelines.

7. Answers phone in professional and friendly manner and directs caller to appropriate person

8. Screens all persons requesting access to the department for appropriateness of entry. Enforces department security policies.

9. Completes administrative duties regarding patient admission, transfer, and discharges in an organized and timely manner. Performs all clerical duties involved with ordering labs, x-ray’s, EKG’s and procedures.

10. Provides transportation of patients using appropriate mode: Ambulatory, Wheelchair, or Stretcher

11. May assist with procedures requiring aseptic technique during of peri-operative care. Applies principles of Follows nursing policies and procedures regarding instrument, needle and sponge counts. Anticipates the needs of the surgeon and assistant during the operative procedure.

12. May assist other team members upon the completion of surgery (i.e. moving the patients, assists in room clean-up). Assembles and processes instruments and transports to CSR for sterilization.

13. Contributes to a positive work environment by maintaining open communications with others by Introducing self to patients and family, asking patients and family how they would prefer to be addressed, positively accepting assignments, interacts effectively with coworkers, accepts constructive feedback on behavior, and negotiates all scheduled breaks with nurse to ensure adequate coverage to meet the patient and unit needs

14. Performs tasks to ensure a clean, clutter-free and safe work environment for patient’s and staff including: Cleaning and stocks equipment and supplies; Reporting non-functioning equipment and other environmental problems to the appropriate individuals in a timely manner.

Physical Requirements:

1. Prolonged, extensive, or considerable standing/walking.

2. Lifts, positions, pushes and/or transfer patients and equipment.

3. Considerable reaching, stooping, bending, kneeling, crouching.

4. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc.

5. Regularly exposed to the risk of blood borne diseases and other transmissible infections.

6. Contact with patients under wide variety of circumstances.

7. Subject to varying and unpredictable situations.

8. Subjected to irregular hours.

9. May have contact with hazardous materials.

Skills & Abilities:

1. Ability to assist in providing care for a designated group of patients under the direction of a licensed nurse and according to unit guidelines hospital policies, procedures and protocols.

2. Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.

3. Able to perform in stressful situations and handle multiple priorities simultaneously while maintaining a positive and approachable demeanor.

4. Knowledge of computer systems and software (Microsoft Office) with ability to learn and retain new applications.

5. Has the skills and knowledge to provide care to the age groups of the population served including: 6. Knowledge of growth and development; Provide age-appropriate communication.

6. Ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies and critically ill patients.

• What We Offer:
• •Competitive salaries & benefits
• •403(b) retirement plan with hospital match
• •Opportunities for growth
• •Tuition reimbursement
• •Free on-campus parking

• About Lowell General
• For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

• Magnet Designation:
• The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to