Emerging Markets Junior Customer Service Representative

JOB DESCRIPTION:

Emerging Markets Junior Customer Service Representative

Location: Machelen, Belgium

Do you thrive in a fast-paced environment where customer satisfaction, coordination, and attention to detail are key? Are you highly organized and motivated by ensuring that customers receive the right products at the right time? If so, we would love to hear from you.

We are looking for an Emerging Markets Junior Customer Service Representative to join our Medical Devices team in Belgium. In this role, you will be responsible for managing customer orders from start to finish while supporting distributors across Eastern Europe, Africa, the Middle East, Israel, Ukraine, and other international markets.

As a vital link between customers, sales teams, logistics partners, and internal stakeholders, you will play a key role in delivering outstanding customer experience.

What you'll be doing

Your primary focus will be managing and following up on customer orders, ensuring smooth and efficient order processing throughout the entire order lifecycle.

Key responsibilities include:

Processing and monitoring customer orders in SAP

Following up on large and complex orders to ensure timely delivery

Managing backorders and keeping customers informed

Handling customer inquiries, complaints, returns, and credit notes

Coordinating with distributors, couriers, warehouses, and internal teams

Maintaining customer, pricing, and product master data

Supporting inventory management and stock monitoring activities

Ensuring compliance with internal procedures, quality requirements, and service standards

Contributing to continuous improvements and operational excellence within Customer Service

What we're looking for

We're looking for someone who combines excellent customer service skills with strong organizational abilities and a proactive mindset.

You will likely have:

Upper secondary diploma/ High school diploma

First work experience, ideally in Customer Service, Order Management, Supply Chain, Logistics, or a similar operational role

Ideally, experience working with ERP systems, preferably SAP

Strong administrative and organizational skills with the ability to manage multiple priorities simultaneously

A structured approach and strong attention to detail

Excellent communication and stakeholder management skills

A customer-focused and solution-oriented mindset

The ability to perform well in a dynamic and fast-moving environment

Fluency in English, and either French, Arabic or Russian, both written and spoken

What makes you successful

You are someone who enjoys taking ownership, keeping track of many moving parts, and ensuring nothing falls between the cracks. You are a team player who thrives in an international environment and takes pride in providing outstanding service to both internal and external customers.

If you're looking for an opportunity where you can make a real impact while working with colleagues and customers across multiple regions and business units, we'd love to hear from you.

How to apply

We are conducting recruitment on an ongoing basis and will close the process as soon as the right candidate is found. If you meet the qualifications and are interested in this opportunity, we encourage you to apply as soon as possible following the link above.

The base pay for this position is

N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Belgium : Bedrijvenzone Machelen - Cargo 831

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable