Employee Navigator Case Builder

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Employee Navigator Case Builder to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities:

Troubleshoot platform-related issues, including: Employee enrollment questions. Benefit corrections and updates, User access and navigation support, System configuration questions, Data review and cleanup requests

Renew clients within Employee Navigator

Build new accounts

Respond to support requests in a timely, professional, and solutions-oriented manner

Escalate technical or carrier-related issues to the appropriate internal teams when necessary

Maintain accurate documentation of support activity and case updates

Assist with benefit platform configuration tasks, including: Plan setup Eligibility configuration Employee class structures Basic system testing and review Data validation and quality checks

Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery

Participate in quality control and process improvement initiatives

Work collaboratively across Service, Build, Carrier Connections, and Account Management teams

Adapt to shifting priorities and operational needs throughout the year

Contribute to maintaining scalable, process-driven operational standards

Qualifications:

Minimum high school degree

2+ years of customer service, benefits administration, or employee benefits experience preferred

Experience with Employee Navigator strongly preferred

Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a deadline-driven environment

Excellent written and verbal communication skills

Comfortable working independently while collaborating across teams

Proficiency with Microsoft Office products and shared collaboration tools

Ability to learn technical processes quickly and adapt to changing workflows

Problem solver with a strong sense of ownership

Calm under pressure during peak enrollment periods

Team-oriented with a flexible mindset

Process-driven while maintaining a client-first approach

Comfortable shifting between repetitive operational work and client-facing communication

Curious and eager to grow within benefits technology operations

Benefits:

Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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