Employee Relations Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

**9-month Fixed Term Contract**

What this job involves:

Join our team as an Employee Relations Manager in a large matrixed organisation. In this role, you will be part of a small and dynamic team of expert Employee Relations specialists, working closely with HR partners, legal, compliance, and management, covering the full range of Employee Relations responsibilities.

You’ll provide expert support and guidance, as well as managing your own investigation caseload and leading large-scale employee relations projects across all business lines, leveraging ER best practice to navigate complex and high-risk cases. With a focus on upskilling and providing best practice guidance, this role presents a unique opportunity to make a significant impact in a thriving organisation.

What your day-to-day will look like:

Provide expert support and advice to HR and business clients on ER matters, employment practices and casework including disciplinary, grievance, performance management, ill-health, workplace adjustments, dispute resolution, investigations etc, reducing reliance on third party legal advisors

Provide support on employment legal issues including input on Tribunal litigation and other casework

Investigate and respond to workplace complaints including complex, high-risk, sensitive and ER cases

Work closely with broader HR to expertly guide, support, and implement change initiatives by supporting colleagues and managers with transfers, reorganisations / restructures (including meeting information / consultation requirements), plus undertake broader project work as required

Identify and support interventions required for the transformation of the wider function in the UK and at times across EMEA including helping establish networks within and across the region

Partner closely with business-line aligned HR colleagues and compliance and have significant direct interactions with business clients and colleagues in legal (internal / external) and reward including in-country ER, US ER, and global colleagues

Track and report on ER MI to identify ER trends, propose and implement improvements

Define, design, and deliver ER solutions on topics including HR policies, procedures, and best practice materials to maintain compliance with country-specific statutes, circumstances, and regulations

Provide subject matter expertise, conduct research and partner with compliance and legal to proactively monitor and embed relevant statutory and regulatory changes

Build organisational capability in managing ER matters by educating managers and HR colleagues in ER process, practices, and legislation

Partner with HR and CoEs to design and facilitate the implementation of talent initiatives including engagement, diversity, and inclusion and EMEA wellbeing initiatives

Actively participate in projects developing new ER processes and other process improvements.

Required Skills and Experience:

A degree or qualification in HR, employment legal, industrial / labour relations, or related field and have good knowledge of UK employment law and regulation. Knowledge of ER in other countries within EMEA will be beneficial

Proven and demonstratable experience managing complex ER cases including investigations, ill-health, dismissals, appeals, and report writing

Training in investigations, mediation and some experience with unions and works councils

Strong written and verbal communication skills with attention to detail and accuracy

Problem-solving capabilities and are responsive to employee concerns and conflicting needs

An ability to handle difficult conversations, navigate complexities and disagreements and maintain neutrality in conflictual situations

Good judgment and able to articulate sound reasoning for recommendations to persuade stakeholders

An ability to recommend actions based on policy and practice and maintain relations with remote colleagues

Desired or preferred experience and technical skills:

Experience of a fast-paced matrixed organisation is helpful

Proficiency in using AI tools for complex ER projects and case management

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.