Employer Services Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Employer Services Manager

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire an Employer Services Manager to oversee the day-to-day operations of the business services team and ensure programmatic requirements and performance metrics are consistently met. This role supervises business services staff and coordinates job development activities with employers, ensuring alignment between job seekers and employers' hiring needs. The Employer Services Manager reports to the Deputy Director.

Your Impact on Career Team’s Success :

Perform all business service functions required to meet performance goals and assist team members with balancing workloads

Provide training and coaching to support the execution of the marketing plan and exceed employer expectations

Supervise the business services team to ensure the success of business services goals and Workforce system performance

Develop and oversee worksites and placements for work experience and on-the-job training contracts

Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development

Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs

Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals

Ensure local operating procedures and processes are implemented to maintain a high level of customer service

Facilitate employer access to all Workforce Development programs and supervise or perform specialized, technical, and consultative Workforce Development duties as needed

Develop and maintain effective working relationships with project team members, employers, and community partners

Oversee preparation of marketing plan reports and monitoring documents, identify areas for improvement, and communicate findings and recommendations to management and appropriate staff

Review and approve related policies and procedures to ensure consistent application of SOPs and attainment of goals

Approach each day and task with a "ZAG" mindset

Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have :

Bachelor's degree from an accredited college or university, or equivalent experience

2 years of supervisory experience and 2 years of business-to-business sales experience

Knowledge of the WIOA program and other workforce program requirements

Strong understanding of local labor market trends and industry demands

Creative and innovative approach to developing community-focused solutions

Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations

Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

Ability to serve as a role model to customers and motivate them toward achieving goals

Ability to meet and/or exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality

Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role :

Master's or MBA degree

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Bilingual or multilingual

Strong multitasking abilities and a proactive approach to tasks

Experience with training and coaching in a performance-based environment

Salary : $63,000 - $68,000/yr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package, including healthcare, dental, and personal/vacation time

Travel : 50% travel within the region

• About Career Team:
• Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records,