Engineering Manager - Customer Onboarding

Job Posting End Date:

Worker Type:

Maximum Term/Fixed Term (Fixed Term)

ABOUT THE JOB

As an Engineer Manager of Customer Onboarding team, you will be accountable for the leadership of one or more engineering scrum teams to plan, deliver and support service features that deliver customer value and/or mature service capability. The position is also accountable for executing the people leader fundamentals in line with NAB Policies, driving a learning-based culture with an ability to set and gain agreement for realistic and stretching objectives for the team.

YOUR JOB RESPONSIBILITIES

Manage multi-Agile teams to deliver on engineering standards , sprint backlogs, and plans, engineers’ responsibilities and performance management, code quality, adherence to development, and testing guardrails.

Manage milestones, deliverables, risks, and dependencies of the engineering teams.

Educate the engineering teams and ensure the release of features to production comply with NAB risk management frameworks.

Ability to create and maintain relationships with a wide range of stakeholders .

Be the voice of reason between speed and quality.

Evangelist of the T-shaped working model; coach engineers to be T-shaped, versatile, and take responsibility outside their core disciplines.

Line management (1:1 meeting, personal development & training plan, career path, probation reviews, and performance reviews);

Coach teams in applying Scrum and DevOps.

Be responsible for continuous improvement of the teams.

Lead initiatives for implementing efficient development and delivery processes .

Drive a learning-based culture with an ability to set and gain agreement for realistic and stretching objectives for the team.

Technical environment:

Microservices architecture system

Programming - Java, JavaScript, MV* patterns, Nodejs, ReactJS (including Redux)

Databases – Postgres, MongoDB

DevOps – Jenkins, Artifactory, SonarQube, GitHub, CloudFormation

Cloud: Multi-Cloud, AWS (Lambda, Postgres, S3, API Gateway, CLI, SNS/SQS), Azure

YOUR SKILL AND EXPERIENCE

Must have:

10+ years working experience in Software Development; 5+ years’ experience in leading cross-functional Agile teams.

Solid understanding of Software Quality, DevOps environments

Excellent experience in SDLC methodologies – Scrum, Kanban, Waterfall

Proven ability to manage and deliver complex technology projects involving multiple engineering teams both onshore and offshore.

Real-world experience with large-scale Agile adoption, not just theoretical knowledge.

Strong stakeholder management experience.

Proven people leadership, team building, motivation, and coaching skills

Experience in managing code and change management processes.

Experience with IT Service Management (e.g., Release Management) and experience with using Service Now or similar.

Strong ability to communicate at both strategic and operational level internally and externally, making effective decisions balancing business and stakeholder needs.

Fluent English skills

Nice to have:

Agile – Certified Scrum Master (preferred)

Experience in the Banking or Financial Services industry; (preferred)

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.