Enterprise Customer Success Manager, Americas

About CodeRabbit

CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.

Role Overview

At CodeRabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.

Key Responsibilities

Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations

Drive engagement and adoption throughout the full customer journey

Own a book of business to include renewals and expansion opportunities

Become a product expert and understand all components of CodeRabbit

Educate customers on the best product usage, ensuring they maximize the value out of it

Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap

Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit

Own customer-facing communications to ensure a professional and concise message

Develop and present periodic reviews to customer leadership

Qualifications

Great candidates often have these qualifications:

At least 5 years of experience in customer success or account management

Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders

Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems

Strong knowledge of the customer success space, including experience with negotiations and procurement processes

Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message

Ability to establish trust at the CxO level as well as with software development practitioners

Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor

Excellent communication skills: business fluency in spoken and written English

Ability to travel about 25% of the time to meet with customers

“Nice to Have”

Great candidates may also have one or more of these qualifications:

Experience with code review processes and tools

Familiarity with AI, software developer, and open source technologies

Experience with GTM at early-stage, high-growth, VC-backed startups

Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps

Experience with major cloud providers and cloud-native technologies

Familiarity with observability, RCA, and debugging practices

Our Values

🤝 Collaborative Humans : Prioritizing collective intelligence

🚀 Fearless Innovators : Turning obstacles into growth opportunities

💪 Persistent, Passionate Developers : Thriving on complex, long-term challenges

🎯 Impact-Driven Creators : Crafting intuitive tools for developers

🧠 Rapid Learners and Un-learners : Adapting quickly in our fast-paced technological world

What We Offer

Work on cutting-edge technology with real-world impact

Collaborative and innovative environment

Competitive salary, equity, and benefits

Professional development opportunities

Base pay range for this role is $125k-215k. Actual salary will be based on job-related skills, experience, and location.

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.