Enterprise Implementation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enterprise Implementation Specialist based in United States.

The Enterprise Implementation Specialist will be the first dedicated point of contact for customers after the sale, creating a welcoming and effective start to their journey. You will lead onboarding from setup and configuration through integrations, launch, and early adoption. The goal is to help customers go live quickly, typically within their first two weeks, while ensuring they feel confident using the solution. You will provide hands-on guidance, practical consultation, and proactive communication throughout the onboarding experience. Working within a collaborative Customer Experience and Support organization, you will partner closely with Sales, Product, Support, and Customer Success to remove friction and resolve issues. This remote role is well suited to a customer-focused professional who brings organization, empathy, urgency, and a genuine hospitality mindset.