Enterprise Support Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support Team Lead based in Germany.

• This role offers the opportunity to lead a high-performing support function serving complex enterprise customers across a global veterinary software environment.
• You will manage, coach, and develop Support Specialists while maintaining a strong focus on service quality, SLAs, and customer satisfaction.
• The position combines people leadership with hands-on ownership of enterprise accounts, escalations, and operational performance.
• You will build trusted relationships with senior customer stakeholders and ensure clear, proactive communication across the support lifecycle.
• A key part of the role is coordinating hypercare for newly onboarded clinics and ensuring smooth transitions into ongoing support.
• You will collaborate closely with Product, Engineering, Customer Success, Onboarding, and Implementation teams to resolve issues and improve processes.
• Working in a distributed, fast-growing environment, you will use data and customer insights to drive continuous improvement and meaningful business impact.