Epic Application Analyst

Job Posting Title:

Epic Application Analyst ----

Hiring Department:

Dell Medical School ----

Position Open To:

All Applicants ----

Weekly Scheduled Hours:

40 ----

FLSA Status:

Exempt from FLSA ----

Earliest Start Date:

Immediately ----

Position Duration:

Expected to Continue ----

Location:

AUSTIN, TX ----

Job Details:

General Notes

The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care.

Important Employment Information

This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose

The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care.

Responsibilities

Application Implementation and Support

Analyze clinical, business, and technical processes to develop effective system solutions

Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows

Manage application implementations, upgrades, and enhancement projects

Provide technical and application support to clinical users, operational staff, and Information Technology teams

Workflow Analysis and Optimization

Conduct workflow analysis to identify opportunities for operational improvement

Design and implement application solutions that support departmental and organizational needs

Collaborate with operational stakeholders to prioritize application enhancements

Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization

System Maintenance and Troubleshooting

Maintain and support installed Epic application software

Perform debugging, testing, implementation, and maintenance of software modules

Troubleshoot application issues and coordinate timely resolution

Ensure all application changes comply with established change management procedures

Documentation and Training

Create and maintain documentation for assigned Epic applications

Develop, coordinate, and execute testing plans for supported applications

Partner with IT educators to update training plans, educational materials, and technical documentation

Maintain accurate documentation supporting application maintenance and optimization

Customer and Vendor Liaison

Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders

Participate in production support activities during implementations and upgrades

Provide project management support as required

Maintain productive relationships with vendors and business partners to support application performance and issue resolution

Marginal or Periodic Functions

Mentor junior analysts and provide guidance as assigned

Participate in an on-call rotation supporting enterprise clinical applications

Travel occasionally to support users, implementations, training, and organizational initiatives

Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Expertise

Analyze, configure, and modify Epic software applications

Diagnose and resolve complex application issues

Design effective technical solutions while maintaining system integrity

Apply healthcare IT principles and Epic application support best practices

Project Management

Manage application upgrades and assigned projects

Develop project timelines and coordinate technical resources

Monitor progress and ensure project milestones are achieved

Balance multiple priorities while meeting organizational deadlines

Workflow Analysis

Analyze clinical and operational workflows

Identify opportunities for workflow optimization and system improvements

Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions

Support continuous optimization of Epic application functionality

Communication

Serve as liaison between Information Technology, vendors, clinical users, and operational partners

Facilitate meetings and communicate technical information clearly and effectively

Provide project updates and resolve communication issues

Build productive working relationships across multidisciplinary teams

Documentation

Develop and maintain comprehensive application documentation

Create clear technical instructions, testing documentation, and user guides

Maintain current application records and supporting materials

Ensure documentation remains accurate, organized, and accessible

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field

Minimum of two years of experience in application support, healthcare IT, or a related technical environment

Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications

Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements

Knowledge of healthcare information technology principles, software development, and systems analysis

Strong analytical, troubleshooting, and problem-solving skills

Excellent verbal and written communication skills

Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree in Computer Science, Information Technology, or a related field

Minimum of four years of experience supporting healthcare IT or Epic systems

Experience supporting Epic applications within clinical or operational environments

Experience participating in Epic implementations, upgrades, optimizations, and workflow redesign initiatives

Experience collaborating with providers, operational leadership, and interdisciplinary healthcare teams

Knowledge of healthcare workflows, change management, and application lifecycle management

Licenses/Registrations/Certifications

Required

Epic Certification in a relevant module

Preferred

Project Management Professional (PMP) Certification

ITIL Certification

Additional Epic certifications relevant to assigned application areas

Salary Range

$85,000+ depending on qualifications

Working Conditions

Standard office environment and equipment

Repetitive use of a keyboard and computer

May provide on-site support within clinical and operational environments as business needs require

May participate in application upgrades, testing, go-lives, and after-hours support activities

May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to upload multiple files. Before submitting your online job application,