Epic Training & Support Specialist - Vytal Health Partners (VHP) - North Central Ohio Region

Your Opportunity

We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback.

Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients. VHP is in an exciting growth stage, and now's a great time to join.

What you will do

Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives

Deliver end-user training and workflow education for Epic applications

Share feedback on workflow challenges observed during support and training sessions.

Serve as a subject-matter resource for assigned Epic functionality

Assist with workflow testing, training environments, and end-user simulations

Troubleshoot moderately complex issues and determine appropriate resolution or escalation

Create and maintain training materials and support documentation

Support application upgrades and new functionality adoption

What will make you successful here

Associates degree or Medical Assistance certification or equivalent experience

Minimum of 3 years experience using Epic as an end user

Experience providing Epic application support or training in a healthcare environment

Strong understanding of clinical or operational workflows

Excellent communication and presentation skills

Ability to work independently in a fast-paced, customer-facing environment

Preferred Qualifications

Experience supporting Epic go-lives or large optimization efforts

Formal or informal training or instructional experience

Key Skills & Competencies

Workflow observation and feedback

Adult learning and facilitation

Intermediate Epic application knowledge

Relationship building with clinical stakeholders

Problem-solving and adaptability

Perks/Benefits

Annual Bonus Potential

401(k) Match (100% up to 4%)

Health Benefits Effective Day 1

Health & Wellness Stipend

Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @ vytalizehealth.com