ERP Analyst 1

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area . This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues

Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching

Assist users with account management, permissions, and access issues (Active Directory)

Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)

Perform basic system administration tasks on Windows Server environments (2016/2019)

Support printer, peripheral, and network connectivity issues

Document incidents, service requests, and resolutions using ticketing systems

Assist with software installations, upgrades, and deployments

Ensure systems meet STIG compliance requirements and security best practices

Support secure configurations including certificate management and endpoint security tools

Assist with data/report access and user support for enterprise systems and dashboards

Collaborate with database administrators, developers, and system administrators to resolve escalated issues

Provide on-site and remote support as needed

Experience/Skills:

Experience providing IT help desk or desktop support

Strong knowledge of Windows 10/11 operating systems

Familiarity with Active Directory, user account management, and group policies

Basic understanding of networking concepts (DNS, DHCP, TCP/IP)

Experience troubleshooting hardware, software, and connectivity issues

Familiarity with ticketing systems (ServiceNow, Remedy, etc.)

Basic understanding of enterprise applications and web-based systems

Strong problem-solving and customer service skills

Desired Experience:

Experience in a DoD or secure environment

Familiarity with STIGs and cybersecurity best practices

Basic knowledge of Windows Server administration

Exposure to application support (not development)

Experience with remote support tools

Understanding of software deployment tools (SCCM, Intune, etc.)

Systems Involved:

Windows 10/11

Windows Server 2016/2019

Active Directory

Enterprise applications (web-based systems)

Ticketing systems (e.g., ServiceNow)

Endpoint security tools

Education:

Associates Degree (equivalent experience)

Certifications Required:

CompTIA Security +

Clearance:

Active Secret Security Clearance is required.

Must be a US Citizen and pass a background check.

Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.