Likely filled
This role has closed. Getwingapp has taken the posting down.
hirly last saw it live on 22 September 2026. See similar open roles below, or browse the live board.
Getwingapp
Escalation Team Leader
Metro Manila
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hirly's read of this role
- Seniority
- Mid level
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
Derived automatically from the posting.
the posting
The Escalation Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.