Executive

Description

Handle ticket exchanges, reissues, and revalidations as per airline fare rules.

Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.

Calculate fare difference (add-collect) and applicable change fees accurately.

Process voluntary and involuntary exchanges based on airline guidelines.

Review and action backend queues within defined SLAs.

Coordinate with internal teams for escalations and special cases.

Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.

Maintain SLA/TAT compliance for all assigned tickets.

Maintain accurate documentation and ticket history notes.

Adhere to SOPs, compliance, and quality standards.

Provide proper shift handover for seamless 24x7 operations.

Responsibilities

Handle ticket exchanges, reissues, and revalidations as per airline fare rules.

Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.

Calculate fare difference (add-collect) and applicable change fees accurately.

Process voluntary and involuntary exchanges based on airline guidelines.

Review and action backend queues within defined SLAs.

Coordinate with internal teams for escalations and special cases.

Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.

Maintain SLA/TAT compliance for all assigned tickets.

Maintain accurate documentation and ticket history notes.

Adhere to SOPs, compliance, and quality standards.

Provide proper shift handover for seamless 24x7 operations.

• Qualifications
• Required Skills & Qualifications:

Graduate / Undergraduate (any discipline).

0–3 years of experience in backend operations, ticketing, or support roles.

Good written communication skills.

Strong attention to detail and documentation accuracy.

Ability to work in rotational shifts including nights, weekends, and holidays .

Willingness to work from office in a 24x7 environment.