Executive Travel Scheduler

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:
• This job is responsible for managing executive travel scheduling and reservations of commercial flights using Sabre. Key responsibilities include the successful design, delivery and communication of travel schedules. Job expectations include supporting multiple internal and external stakeholders to Bank of America and delivering a safe and quality travel experience for employees.

*This role requires evening and weekend support on a rotational schedule*

Responsibilities:

Coordinates all travel arrangements for employees including scheduling, updating and canceling

Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre in coordination with Corporate Aviation

Acts as primary contact for employee travel related inquires

Communicates timely updates, changes and needs of employees

Follows all policy and procedures as outlined by Bank of America corporate travel

Operate productively and efficiently using modern travel tools and technology

Interact and provide direct support to senior management of the bank to assist with the scheduling/coordinating of future travel requests

Provide consultative advice, solutions, and recommendations ensuring adherence to the expense standard

Aligning with all legal standard requirements, which include required training, compliance, and sanctions

Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review performance to check on and improve performance

Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging, or email servicing platforms

Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction, and key efficiency metrics

Use positive telephone service techniques; act on special customer requests and maintain excellent client relations

Review and reconfirm Executive Travel reservations/PNR for ticketing, quality/accuracy, client critical issues, vendor services, or lowest fare

Required Qualifications

3+ years experience working with Native Sabre or other GDS system

Prior experience in Business (Corporate) Travel or supporting executive travel needs/requests

Experience working in a high-touch service environment and providing White Gloved client service where performance is measured

Demonstrated learning agility and ability to act on constructive feedback

Be a self-starter, and self-motivated with exceptional judgment skill to exceed in a high-pressure environment

Knowledge and/or experience of:

Booking of Air, rail, hotel, car/transportation needs

Calculating and Processing exchanges

Understanding of fares and ticketing rules, for car, air, and hotel travel

Strong attention to detail and be able to problem solve critical issues. Be able to make critical decisions quickly and effectively

Ability to research and resolve customer service and traveler issues independently and /or with supplier

Possess understanding of travel trends and industry standard processes

Polished oral and written communication skills. Be able to communicate effectively with senior management

Thorough - Act with integrity, and deal sensitively with personal and confidential traveler information

Problem Solving, with a process improvement attitude

Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and expertly

Strong MS office experiences (Word, Excel, PowerPoint)

Effective planning and organization skills

Desired Qualifications:

Ability to positively influence team and peers

Skills:

Attention to Detail

Customer and Client Focus

Decision Making

Prioritization

Written Communications

Critical Thinking

Data Collection and Entry

Innovative Thinking

Policies, Procedures, and Guidelines Management

Relationship Building

Active Listening

Adaptability

Business Operations Management

Issue Management

Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40