Experience Planner

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

SUMM ARY

Experience Planners are the dream -weavers. Our team takes all of the hopes and desires for an incredible vacation and brings them to life before guests even step one foot on the grounds of the resort . You’ll experience and understand all of the activities and dining that the resort has to offer and then share these incredible experience s with the guests that you speak with on a day-to-day basis. You’ll get the opportunity to connect with guests and understand what makes the ultimate vacation for the m and the people they’re travel ing with – is it a couple, is it a family or is it a girls’ getaway? You get the chance to connect with them and dream up the ultimate vacation.

ESSENTIAL FUNCTIONS

Responsibilities of this position include; although are not limited to:

Act as a storyteller and educator to describe the resort to guests

Desire to connect with other people and understand what brings them joy

Desire to be part of high growth, fast paced business

Possess a positive and upbeat attitude at all times

Reserve activity and dining requests for guests within the Resort & local area

Work in a high-paced environment

Multi-task effectively between phone, computer, and conversation with guests with high attention to detail

Answer telephone calls and emails in a prescribed and professional manner

Provide information and assistance to guests regarding specific resort and activity information prior to arrival

Properly log guest requests

F ollow up with guests in a timely manner

Display effective computer literacy

Exceptional verbal and written communication skills

QUALIFICATIONS

High school Diploma or equivalent required

Minimum of two years’ experience in customer service

Excellent telephone etiquette and verbal and written communication skills required

Excellent organizational and time management skills

Sales background preferred

Strong knowledge of MS Office, including Word, Excel and Outlook

Must possess a positive attitude

Must be willing to participate in a learning environment

Must integrate company values throughout all interactions

Must be able to quickly and effectively adapt to using new software products

Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

M ost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.