Facilities & Maintenance Coordinator

At Minnesota Cannabis Services, we’re not just building businesses — we’re building the people who make them great. Our team partners with leading operators across cultivation, manufacturing, distribution, and retail to deliver world-class expertise in legal, finance, analytics, marketing, HR, and technology.

We’re looking for professionals who take pride in their work, move with purpose, and thrive in fast-changing environments. The kind of people who hold themselves to high standards, think creatively, and find satisfaction in solving hard problems.

When you join our team, you’ll work alongside some of the most experienced leaders in the industry — professionals who share their knowledge freely and lead by example. You’ll be challenged, supported, and trusted to take ownership of meaningful work that shapes the future of one of the fastest-growing industries in America.

About the Role

Minnesota Cannabis Services partners with leading cannabis operators across cultivation, manufacturing, distribution, and retail to deliver expertise in legal, finance, analytics, marketing, HR, and technology.

The Facilities & Maintenance Coordinator owns the maintenance ticket queue for every site we support: retail stores, cultivation facilities, and manufacturing facilities. When something breaks, you hear about it first, decide what happens next, and stay on it until it is actually fixed. You'll handle straightforward repairs yourself, dispatch licensed trades for the rest, run the vendor program, and work with the construction team so every new store opens with its equipment documented and its maintenance scheduled.

Not every ticket is equal. A broken display fixture in a store is an inconvenience. A failed dehumidifier in a flower room can cost a harvest. This role is about knowing the difference and moving accordingly. You will report to the Director of Construction and Facilities.

What You'll Do

Own the Ticket Queue

Serve as the single intake point for every facilities and maintenance request across all supported sites

Triage each ticket: confirm the real problem, identify the affected system, and prioritize by risk to product, crop, safety, compliance, and revenue

Keep the ticket system accurate and current, and keep requesters informed

Spot aging and stalled tickets, escalate blockers, and consolidate repeat issues into a single root-cause item

Verify work is complete before closing any ticket, using photos and sign-off, and reopen work that isn't right

Fix What You Can, Dispatch the Rest

Handle routine in-house repairs: lighting and fixtures, filter changes, door and lock hardware, shelving and fixture assembly, drywall patching, touch-up paint, minor plumbing and carpentry

Scope work accurately before dispatch so vendors arrive with the right information, parts, and access

Schedule around store hours, production runs, and harvest schedules to minimize disruption

Coordinate vendor site access, escort, and logging at licensed facilities

Escalate electrical, plumbing, refrigerant, structural, and fire suppression work to licensed trades

Walk sites regularly to catch deferred maintenance and safety issues early

Run the Vendor Program

Own the approved vendor list across all trades, including after-hours and emergency coverage

Source and qualify contractors, compare bids, and negotiate rates, service agreements, and response times

Keep certificates of insurance, trade licenses, and required credentials current

Track vendor performance on responsiveness, quality, pricing, and callbacks, and replace vendors who don't hold up

Reconcile invoices against approved scope and ensure warranty work is billed to warranty

Prevent the Next Failure

Build and run the preventive maintenance schedule across HVAC, dehumidification, filtration, water systems, electrical, roofing, refrigeration, and fire and life safety

Maintain the asset register: make, model, serial, install date, warranty status, and service history

Keep filters, belts, lamps, and consumables stocked ahead of scheduled service

Flag chronic-failure equipment and make the repair-versus-replace case with cost history

Support Cultivation & Manufacturing

Respond to environmental system failures (HVAC, dehumidification, CO2, irrigation, lighting, power) with urgency matched to the risk to plants and in-process product

Coordinate emergency response and temporary mitigation when crop or product is at risk, including after hours

Protect sanitation-critical and controlled environments so maintenance never compromises product safety

Schedule disruptive work around harvest and production wherever possible

Work With Construction

Support new store builds, remodels, and expansions alongside the construction team

Provide maintainability input during design review: equipment access, service clearances, finish durability, and parts availability

Manage punch lists through closeout and verify corrections before sign-off

Collect closeout documentation and add new equipment to the asset register and PM schedule before opening

What You Bring

Required:

3+ years in facilities maintenance, building operations, property management, or a skilled trade, including responsibility for a work order or ticket queue

Working knowledge of commercial building systems (HVAC, electrical, plumbing, refrigeration, fire and life safety) sufficient to triage accurately and evaluate vendor work

Hands-on repair ability, plus the judgment to know when a licensed trade is required

Experience sourcing, scheduling, and managing outside contractors

Comfort with a ticketing or maintenance management system and spreadsheets, with a track record of accurate documentation

Ability to manage competing requests across multiple sites and communicate timing honestly

Valid Minnesota driver's license, clean driving record, and reliable transportation

Must be at least 21 years of age

Must report to work sober at all times

Preferred:

Experience supporting multi-site retail, warehouse, or production operations

Experience in cannabis, food and beverage manufacturing, pharmacy, or another regulated and inspected environment

Familiarity with cultivation or manufacturing environmental systems: dehumidification, filtration, irrigation, process cooling

Experience negotiating vendor rates and managing service agreements and warranty claims

Construction, buildout, or punch-list closeout experience

Trade certification or coursework: HVAC, electrical, facilities management, EPA Section 608, or similar

OSHA 10 or OSHA 30

Physical Requirements & Work Environment

Ability to work in tight and elevated spaces and climb ladders

Routine travel between client retail, cultivation, and manufacturing sites

Work is performed in office, retail, warehouse, cultivation, and manufacturing environments that may include noise, dust, humidity and temperature variation, maintenance chemicals, plant material, and cannabis odor

All sites are subject to continuous video surveillance and regulated access control

Any offer of employment is contingent on the successful completion of our pre-employment process, which includes your written consent to a background check conducted by a third-party consumer reporting agency.

This position requires driving on Company business. A review of your motor vehicle record and proof of a valid driver's license and insurability will be required after an offer is extended.

Benefits

Compensation: $85,000 annually

Health, Dental, and Vision insurance

Company-paid life insurance

401k

Employee Discount

Free Employee Assistance Program (EAP) offering in-person, telephonic, texting, and video counseling

Employee Discount Program offering exclusive savings from top national retailers

Paid Sick Leave (PSL) and Personal Time Off (PTO)

Holidays observed include New Year's Day, 4/20, Me