Facility Administrator (Chattanooga/Cleveland)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

JOB SUMMARY:

T he Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical , care management, and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs.

Location: This role will oversee Chattanooga and Cleveland Clinics

RESPONSIBILITIES:

Provide positive leadership in the local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission

Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks

Supervise daily operations of one or more clinics

Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards

Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements.

Ensure compliance with healthcare regulations and policies

Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes

Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc . )

Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters

Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively

Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs)

Address patient concerns and feedback in a timely and professional manner , and conducting reviews and investigations as needed

Conduct performance evaluations and foster professional development

Ensure accurate and confidential record- keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes

Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs

Monitor and evaluate the effectiveness of services and make data-driven improvements

Optimize resource allocation and identify opportunities for cost-effectiveness

Ensure delivery of patient-centered care by implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience

Address patient concerns and improve service satisfaction b y analyzing patient satisfaction survey feedback, identifying areas for improvement, and implementing targeted strategies to enhance the patient experience

Manage risk assessments and implement safety protocols

Other R es pon s ibi l it i e s :

Responsible for building relationships with community partners and supporting business development initiatives for growth

Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts

C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res

Re po rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r.

Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s . R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r

W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r ’ s p rot e c t e d hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d A c c o u n t a b i l ity A ct o f 1 9 9 6 (HI P AA)

P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls

P e r f o rm o t he r d u ti e s a s a ssi g ned

Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skil l

Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y

REQUIREMENTS:

E sse n t i a l S k i l l s a nd E x pe r i e n c e :

Bachelor's Degree preferred

High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience required

Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic

E sse n t i a l R e quir e m e n ts for the P os i tion:

Valid Tennessee Driver’s License

Acceptable Motor Vehicle Report (MVR)

Acceptable Criminal Background Investigation

Cell Phone

ABOUT YOU |CORE SKILLS:

Core Competen c i e s :

Leadership Skills

Ability to lead by example

Ability to make sound decisions quickly and decisively

Ability to motivate staff

Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths

Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times

Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability

Team Oriented

Assist teammates as needed

Creates and maintains a climate in which teammates want to do their best

Can quickly find common ground and solve problems for the good of the team

Interpersonal Skills

Can negotiate skillfully in difficult situations with both internal and externa l groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic

Customer Service

Internal & external customer service indicative of mutual respect & trust

Joint Commission Competencies:

Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.

Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.

Appropriate use of Therapeutic Options De-escalation and Restraint.

Appropriate Triage Disposition for supported by clinically based rationale.

Professional and complete communication and coordination of care.

Appropriate use of Therapeutic Options De-escalation.

Actively participates in consultation process.

Maintain timely availability for calls through appropriate logging in and logging out.

Establish further care by scheduling and completing follow up calls.

Complete all clinical documentation in specified time periods.

Complete all Crisis Management System documentation in a timely manner .

Demonstrates ability to work independently, to make critical dec