Facility Executive - Soft Services

Job Title

Facility Executive - Soft Services

Job Description Summary

Job Description

Key Responsibilities

1. Housekeeping Manpower Management

• •Monitor daily housekeeping manpower attendance across assigned stores.
• •Track absenteeism, shortages, replacements and manpower deployment.
• •Coordinate with housekeeping service providers for timely replacement of absent manpower.
• •Ensure adequate manpower availability as per approved deployment.
• •Maintain store-wise manpower records and attendance data.

2. Housekeeping Material Management

• •Monitor availability of housekeeping consumables and materials at stores.
• •Track material stock, consumption and replenishment requirements.
• •Coordinate with vendors for timely delivery of required materials.
• •Identify shortages and ensure corrective action within defined timelines.
• •Maintain proper records of material requirements and deliveries.

3. Store Visits & Operations Monitoring

• •Conduct regular store visits to monitor housekeeping standards.
• •Conduct store-wise briefings with housekeeping staff.
• •Communicate operational instructions, service standards and compliance requirements.
• •Monitor cleanliness, hygiene and housekeeping performance.
• •Identify gaps and ensure timely corrective actions.

4. Vendor Coordination

• •Coordinate with housekeeping vendors/service providers for manpower and material requirements.
• •Follow up on manpower shortages, absenteeism and service deficiencies.
• •Monitor vendor performance against agreed service standards.
• •Escalate recurring or critical issues to the reporting manager.

5. Compliance & Reporting

• •Ensure compliance with housekeeping SOPs and client requirements.
• •Maintain store-wise housekeeping trackers.
• •Track absenteeism, manpower deployment and material availability.
• •Prepare regular operational updates and reports.
• •Support audits, inspections and review meetings as required.

Key Skills & Competencies

• •Good understanding of housekeeping operations.
• •Strong manpower monitoring and coordination skills.
• •Good vendor management and follow-up skills.
• •Good communication and interpersonal skills.
• •Ability to manage multiple stores and operational requirements.
• •Basic knowledge of MS Excel and reporting.
• •Strong attention to detail and service quality.
• •Ability to work independently and handle operational escalations.

Qualification & Experience

• •Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience.
• •Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred.
• •Experience in multi-location operations will be an added advantage.

Key Performance Indicators

• •Housekeeping manpower availability.
• •Reduction in absenteeism-related gaps.
• •Timely availability of housekeeping materials.
• •Housekeeping service quality and compliance.
• •Timely closure of operational issues.
• •Store satisfaction and vendor performance.

INCO: “Cushman & Wakefield”