Facility Management Coordinator – US Operations

Job Title: Facility Management Coordinator – US Operations

Location: Chennai, India (Offshore)

Employment Type: Full-Time

Work Schedule: US Business Hours / Night Shift

Department: Facility Management / Operations

About The Role

We are looking for a motivated and detail-oriented Facility Management / Work Order Coordinator to support the day-to-day facility management operations of our US-based clients from our offshore India location.

The individual will be responsible for managing work orders, repair and maintenance requests, vendor coordination, follow-ups, and service completion tracking through ServiceChannel . The role requires regular coordination with clients, vendors, contractors, and internal teams to ensure facility issues are addressed within the required timelines and service-level expectations.

Key Responsibilities

• •Manage and monitor facility-related work orders through ServiceChannel.
• •Review incoming work orders and ensure they are properly assigned to the appropriate vendor or service provider.
• •Coordinate and follow up with vendors and contractors for repair and maintenance activities.
• •Track work order status from initiation through completion and ensure timely closure.
• •Review vendor updates, estimates, invoices, completion notes, and supporting documentation.
• •Follow up on delayed, overdue, or unresolved work orders and escalate issues when required.
• •Communicate with US-based clients, property teams, vendors, and internal stakeholders regarding work order status and resolutions.
• •Monitor preventive and reactive maintenance activities and ensure they are completed within established timelines.
• •Validate work order information, including scope of work, location details, service dates, costs, and completion status.
• •Maintain accurate records and update ServiceChannel with the latest work order information.
• •Identify recurring facility issues and escalate trends or operational concerns to management.
• •Prepare regular status reports and operational updates for clients and internal leadership.
• •Ensure compliance with client-specific processes, service-level agreements (SLAs), and operational procedures.
• •Assist with additional facility management and property operations activities as required.

Required Qualifications & Experience

• •Bachelor's degree or equivalent qualification preferred.
• •2–5 years of experience in Facility Management, Property Management, Work Order Management, or related operations.
• •Experience supporting US-based facilities or commercial properties is highly preferred.
• •Hands-on experience with ServiceChannel is strongly preferred.
• •Good understanding of facility repair and maintenance processes.
• •Experience coordinating with vendors, contractors, technicians, and service providers.
• •Strong follow-up and problem-solving skills.
• •Excellent written and verbal communication skills.
• •Strong attention to detail and ability to manage multiple work orders simultaneously.
• •Good working knowledge of Microsoft Excel, Outlook, and other Microsoft Office applications.
• •Ability to work independently and effectively with teams located in different time zones.

Preferred Skills

• •ServiceChannel experience.
• •Knowledge of commercial real estate and facility management operations.
• •Experience with HVAC, plumbing, electrical, general maintenance, janitorial, landscaping, and other facility services.
• •Understanding of work order lifecycle and SLA management.
• •Experience handling vendor estimates, invoices, and service documentation.
• •Previous experience working with US clients or US-based facility management teams.

Key Competencies

• •Work Order Management
• •Vendor & Contractor Coordination
• •ServiceChannel Expertise
• •Client Communication
• •Problem Solving
• •Follow-up & Escalation Management
• •Time Management
• •Attention to Detail
• •Team Collaboration

What We Offer

• •Opportunity to work with US-based commercial real estate and facility management operations.
• •Exposure to large-scale facility management processes and ServiceChannel.
• •Opportunity to develop expertise in US facility management and property operations.
• •Collaborative and growth-oriented work environment.

As an MBE with a full inclusion culture, Mohr Partners Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.