Federal Employee Insurance Customer Service Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Federal Employee Insurance Customer Service Agent based in the United States.

This remote, temporary customer service role supports individuals as they navigate federal employee insurance benefits and enrollment options. You’ll serve as a trusted point of contact through inbound and outbound calls, helping customers understand information and resolve concerns. The role combines customer care, accurate documentation, and efficient navigation of web-based systems. You’ll work in a fast-paced contact center environment with structured schedules and comprehensive paid training. Strong communication, multitasking, and computer skills are essential to success. The assignment is expected to continue through December, with opportunities to explore other roles afterward through an internal employee transfer program for eligible team members.